Forum Discussion
I am having very similar results myself with my SB8200 and Gigablast. This just started today. I have similar messages in my logs. My connection drops completely. My Speedtest looks like this.https://ibb.co/7tjkWFy
https://forums.cox.com/forum_home/internet_forum/f/internet-forum/28997/repeated-connection-drops
Same here...Giga service is consistently 10-30% of what it should be. Cox will not admit there are any issues and always use the standard unplug, restart, check cable, yada, yada, ya response. They need to get this service more reliable and consistent with the advertised speeds. Otherwise, they need to start crediting/reimbursing customers for the degraded service that they are being charged. Note, anyone tired of the constant issues with no resolution should file FCC complaint as they do track and respond to carrier service issues going unresolved.
- JonathanJ4 years agoFormer Moderator@Djohns
I can understand the importance of getting the suggested speeds and like to investigate. Please email your full name and address to cox.help@cox.com, so we can check the modem's performance levels.
Jonathan J
Cox Moderator - GGQ4 years agoNew Contributor
totally agree, i complained and they wont admit they had this problem, instead they tried to upsell me customer support
Related Content
- 8 months ago
- 5 months ago
- 11 years ago
- 9 months ago