Forum Discussion

rkalla's avatar
rkalla
New Contributor
4 years ago

Years of stable/fast service - suddenly (4 days ago) about 1/10th the speed.

Scottsdale, AZ - been a Cox customer for 10-years at this address. Always been Internet-only and always purchased the fastest plan available w/o incentives. For the last 3 years in my area been sup...
Gigablast
internet
speed
djohns's avatar
djohns
New Contributor

Same here...Giga service is consistently 10-30% of what it should be. Cox will not admit there are any issues and always use the standard unplug, restart, check cable, yada, yada, ya response. They need to get this service more reliable and consistent with the advertised speeds. Otherwise, they need to start crediting/reimbursing customers for the degraded service that they are being charged. Note, anyone tired of the constant issues with no resolution should file FCC complaint as they do track and respond to carrier service issues going unresolved.

JonathanJ's avatar
JonathanJ
Former Moderator
4 years ago
@Djohns

I can understand the importance of getting the suggested speeds and like to investigate. Please email your full name and address to cox.help@cox.com, so we can check the modem's performance levels.

Jonathan J
Cox Moderator