Very bad upload speeds, multiple outages, and tech visit said signal levels are bad
Last night around 7pm, I started seeing very low upload speeds on the Gigablast plan, in Gainesville, Florida. My plan should give me around 970 down / 35 up, and normally the upload is spot on. Last night it went down to less than 1 Mbps and has stayed there.
Cox has posted multiple outages in my area, and then cleared them too. I called this morning and scheduled a tech visit, and then the tech came out, and confirmed the signals were very bad all of a sudden. Of course the tech is a contractor so they can't do anything beyond what's coming into my house -- and I have the modem literally on the exterior wall, so there's nothing in the house to blame.
Now, this contractor will go file a ticket, and report the packet loss, but meanwhile I have no control other than to schedule another tech until it's fixed. Any tips on how to get Cox to fix signal issues when the internet support folks on the phone can't do anything but schedule a tech, and the techs can't do anything but tell the infrastructure people?
Here's a graph of my upload speeds from just a little before this issue started until now:
At less than 1Mbps, I can barely even upload the image above. Forget about my remote job, gaming, requests to load webpages... I'm basically on dialup upload speeds. Please help!