Forum Discussion

neostinbuck's avatar
neostinbuck
New Contributor II
2 months ago
Solved

Fiber outage

I've lost the Internet connection with my Cox Fiber internet for over 24 hours now, have done hard resets on both the router and modem multiple times and still nothing. The website says no outage in the area. I have a technician scheduled to come out on Sunday but just wanted to if anyone else is having the same issue and maybe think the cold weather somehow is affecting the fiber connection?

  • neostinbuck's avatar
    neostinbuck
    31 days ago

    Problem solved, technician said it was a bad fitting on the outside that just need to be replaced.

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 months ago

    Most ONT's use a RED Alarm light when the fiber is down. If you are not in alarm, chances are the Fiber ONT is online, and the problem is either the ethernet cable from the ONT to the router, or the router. 

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      2 months ago

      Did you see the picture I posted of the ONT I think OP has? I think it's a Calix GP1100x but the Calix support page requires a login and doesn't have a place to even register. So, I can't tell what lights should be on and what color, but at least it shows what lights there should be in general.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 months ago

    Well first, if you have fiber, you don't have a modem but an optical network terminal or ONT. Should be a white or black box, usually made by Nokia or Alcatel-Lucent, with a power cord, ethernet cord and green fiber cord plugged into it. What lights do you have on it?

    As for others having the same issue, we would need to know where you are. However since there are only a couple of us non moderators here, it really wouldn't matter. You are better asking that question on Reddit or Facebook or something.

    • neostinbuck's avatar
      neostinbuck
      New Contributor II
      2 months ago

      Yes it's the terminal(gray box) on the wall with a white router, Bennington, NE 68007. Power and Ethernet light is on with steady green.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor II
        2 months ago

        Does it look like this? If so, there should be a green service and broadband light too. Something must have happened to either the fiber wire or light signal going through it. You need a technician. There shouldn't be a charge as the ONT and the signal going to it is Cox's responsibility. Do you know if anyone else around you is also offline?

         

  • neostinbuck's avatar
    neostinbuck
    New Contributor II
    31 days ago

    Problem solved, technician said it was a bad fitting on the outside that just need to be replaced.