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mikegrier82's avatar
mikegrier82
New Contributor
2 months ago

Waiting on Brightspeed fiber

So got a message on the app about an update/upgrade to the system and got excited because I thought maybe Cox were starting to fix their horrible service, but no still getting "no internet access" messages several times a day every day now. And still getting almost daily "unplanned outage" or "intermittent services interruptions in your area". This is about to mentally fry me, not a fan of lawsuits but seriously considering a class action suit for this crap. And curious why this all started all the sudden and with such frequency? Hoping Brightspeed hurries up and installes their cheaper fiber in my area so I can switch.

over priced

1 Reply

  • HeatherS's avatar
    HeatherS
    Moderator
    2 months ago

    Good morning, mikegrier82. We would be happy to look into any issues you are experiencing with your internet connection. For account-specific support, please email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it. Thank you.