We're back to having frequent unplanned outages, very annoying.
Hi, there. I'm so sorry for the issues with your service. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I would be glad to look into this for you and help out in any way I can.
Hi, there. I'm so sorry for the issues with your service. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I would be glad to look into this for you and help out in any way I can.
I absolutely agree. I had the same issue. Tech said and did the same thing: re-terminate fiber in outside box. He said I was loosing 10 dB at that connector. Work ok for a couple of days and now back to constant intermittent connection.
I bet the cheep the fiber and terminations are not suitable for outdoor use. What a crappy thing to do to a customer of over 20 years and who is paying the premium $140/minth for "unlimited" data.
If you are currently experiencing issues with your service, we certainly want to help. For account-specific support, please reach out to us on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as the public forum isn't suited to protect the personal information. Thank you.
