Today, after 5 hours on the phone back and forth with sales, tech support tier 1, advanced resolution department, my modem manufacturer and back to tech support, I got ahold of a nice tech support agent that was willing to put in an advanced hardware ticket for my node/neighbor. WOW. I have called Cox about 20 times in the last month trying to get this to happen. Amazing the terrible level of support yet a knowledgeable tier ONE agent was able to help me when everyone else refused to do this.
Please don't I called someone to deal with this today who is contacting local departments to follow up. In fact, immediately after you updated this ticket, the engineer who was scheduled to look at my node/neighborhood got canceled and I had to call in. Out of the about 25 times I've followed up on this issue there have been 2 people that have been helpful and knowledgeable. Please do NOT follow up on this.
