Forum Discussion
- LisaHModerator
Hi sstewart1202. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
- DarkattHonored Contributor
What speed are you getting? Are you testing over WiFi, (which is inaccurate), or over Ethernet?
- CurtBHonored Contributor
If your download speed never gets above 100Mbps, you could have a bottleneck somewhere within your equipment. It could be a 100Mbps NIC or a patch cable that isn't rated for 1Gbps. If so, the reported download speed to your device will top out at around 96Mbps. However, if it has ever exceeded 100Mbps with all your current equipment, that can't be your issue.
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