Forum Discussion

sstewart1202's avatar
sstewart1202
New Contributor
11 days ago

Paying for 1GB, but getting 100MB!!!

Is anyone else paying for 1GB speed internet and consistently getting speeds closer to 100MB? Why is it so expensive for the service and I can’t even get the speed I am paying for when I need it? 

  • LisaH's avatar
    LisaH
    Moderator
    11 days ago

    Hi sstewart1202. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    10 days ago

    What speed are you getting? Are you testing over WiFi, (which is inaccurate), or over Ethernet?

  • CurtB's avatar
    CurtB
    Honored Contributor
    10 days ago

    If your download speed never gets above 100Mbps, you could have a bottleneck somewhere within your equipment.  It could be a 100Mbps NIC or a patch cable that isn't rated for 1Gbps.  If so, the reported download speed to your device will top out at around 96Mbps.  However, if it has ever exceeded 100Mbps with all your current equipment, that can't be your issue.