8 Upstream Channels Are Not Bonding
I recently upgraded to the Arris SBG8300, which is capable of 32 downstream channels and 8 upstream channels. All 32 downstream channels are bonding, however, only 4 upstream channels are showing up in the gateway control panel. Would someone please be able to tell me if Cox has a limitation of 4 upstream channels or can this be changed by request? I have gone around and around with technical support and they don't have a clue. I was asking them to transfer my ticket to the Engineering department but they scheduled an appointment for a technician to come out and investigate. I have my doubts that a technician is going to be able to help. TIA!
Upload Speed Issues (Once Again) in the Las Vegas Area
I've been experiencing intermittent upload speed issues since October. Before October my connection was flawless; since then my upload speed varies wildly throughout the day. Some days my upload speed is worthless; I'm a streamer and content creator and I am constantly unable to work. Cox has recommended ONCE AGAIN to send a tech to my home to inspect; but what is he going to do? My specific issue has warranted 3 tech visits, all of which "replaced lines". However the problem persists. Had a Cox tech configure the Cox modem, still had issues... Cox tech confirmed my equipment is not the culprit... Still have issues. I might have 2-3 days in a row with no upload speed issues, then the next day I'll wake up, do a speedtest and get 5mbps up. My download is NEVER effected. It's clear that this forum is flooded with upload speed complaints, it appears nationwide; but many of them are coming from the Las Vegas market. I'm at my ends wits with Cox unable to fulfill their service duties on a consistent basis. I know Cox is capable of running consistent speeds because I've received them from Cox in the past. However it seems like something is seriously "broken" on the Cox side. It doesn't take much looking around here on these forums to determine that, #1 I'm not the only customer having this EXACT issue and #2 Cox customers are continuously finding evidence that Cox IP's are in fact the culprit. My question is, what is Cox planning to do to properly restore consistent upload speeds to its users. It's a very sad day where I have to make the decision to not renew my lease on a place that I love and move out of the region entirely to find an ISP that actually maintains its infrastructure, installs fiber and doesn't constantly blame its customers for its own shortcomings. But that's the decision I keep coming back to because I am UNABLE to work as a professional with Cox Communications as my local ISP. Please advise.