Forum Discussion

Gaspasser's avatar
Gaspasser
Visitor II
2 months ago
Solved

Internet Speed

Internet sped is terrible this evening. Paying for 1gig & it’s 

 

slow speed
  • LisaH's avatar
    LisaH
    2 months ago

    Hi Gaspasser. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

  • LisaH's avatar
    LisaH
    Moderator
    2 months ago

    Hi Gaspasser. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

  • martinh's avatar
    martinh
    New Contributor III
    2 months ago

    IME, Cox will not do anything about this. My download starts at around 500M immediately after the modem is reset.  between 2 and 24 hours later, it's down to 15M. Resetting the modem typically brings it back up, but within 24 hours its back down.  I have called about this, and customer service is quite useless.  Please post and let me know if they actually provide any relief, and who you dealt with.

    • ChrisJ2's avatar
      ChrisJ2
      Moderator
      2 months ago

      Hi, Martin. I'm so sorry for your degrading speeds. Are you connecting wirelessly? Let me know, I'm glad to help. 

      • martinh's avatar
        martinh
        New Contributor III
        2 months ago

        The machine is connected to Ethernet.  the modem is a Cox supplied: ARRIS Model: TM3402A.

        My speed-test history  since October is below 

        As you can see, my download speed was  erratic  until January.  Sometimes  500M+  sometimes as low as 31M

         In late January, Cox did work in the neighborhood that was supposed to improve things.  My upload speed did increase from a  fairly pathetic 9M to about 50M, but the download has now now persistently fallen  to about  50K , and resetting the modem no longer helps  

        DOWN    UP     

        29.9    57.75   
        Cox - Oklahoma City
        04/09/2025

        31.43    57.95    
        Cox - Oklahoma City
        04/08/2025 8:11 PM

        55.89    57    
        Cox - Oklahoma City
        03/10/2025  4:54 PM

        31.99    11.11    
        Cox - Oklahoma City
        02/18/2025 3:34 PM

        31.63    11.23    
        Cox - Oklahoma City
        02/04/2025 7:37 PM

        599.26    11.25
        Cox - Oklahoma City
        01/10/2025 1:48 PM

        31.79    10.3   

        Cox - Oklahoma City
        12/22/2024 9:06 AM

        598.6    7.04 
        Cox - Oklahoma City
        12/04/2024 7:25 PM

        445.63    5.79    
        Cox - Oklahoma City
        10/22/2024 7:41 AM

        597.52    11.36    
        C ox - Oklahoma City
        10/21/2024 6:49 PM