I'm so glad I found this thread. I've been having THE SAME exact issue. Most people aren't reporting it because they don't need the upload speed. I stream on Twitch though and my upload has been abysmal. The most recent outage/maintenance they did took it down to 1.5 mb upload speed when I'm paying for 30. I've had 6 tech appointments and they can't connect to my modem using their $5,000 testing device so they blame my modem. I've gotten the SAME results using a test modem provided by Cox though. It's **. I'm fairly certain it's a node issue and that they're TRYING to address it at the moment with all the outages and maintenance.
Just got off the phone with their "advanced" resolution department. Their advice was to switch to a business account haha what a joke! I asked what the reliability is for their residential service and he said "I don't know you'll have to talk to sales".
Today, after 5 hours on the phone back and forth with sales, tech support tier 1, advanced resolution department, my modem manufacturer and back to tech support, I got ahold of a nice tech support agent that was willing to put in an advanced hardware ticket for my node/neighbor. WOW. I have called Cox about 20 times in the last month trying to get this to happen. Amazing the terrible level of support yet a knowledgeable tier ONE agent was able to help me when everyone else refused to do this.
nrgon If you're utilizing upload speeds in the Las Vegas area and are having persistent problems continue to post evidence here please. When you experience problems next time run an MTR test -> https://portableapps.com/apps/utilities/winmtr_portable - and post the results here.
Make sure on OBS you remove the global fastest twitch server in settings and replace it with the most local twitch server you can find; start streaming and look for the server ip info on your twitch page, plug into the MTR then run this test for about 10-15 seconds and post the results here.
Also make yourself a spreadsheet and log different speedtests periodically throughout the day from different sources. Dslreports/speedtest.net/fast.com. I'd also recommend getting a google meshing router because the APP controls are pretty great and the internal network speed test shows whats actually coming and going through your router. When I showed the onsite techs these logs and live tests from the router's APP they could see clearly this is an external issue and it #1 gets them off your back about your equipment, #2 you have evidence and #3 they shouldn't be charging you for those visits.
Also in Las Vegas. Arris has many pages of recorded data. Read my post.
Please don't I called someone to deal with this today who is contacting local departments to follow up. In fact, immediately after you updated this ticket, the engineer who was scheduled to look at my node/neighborhood got canceled and I had to call in. Out of the about 25 times I've followed up on this issue there have been 2 people that have been helpful and knowledgeable. Please do NOT follow up on this.
