nRGon
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Joined 5 years ago
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Re: Download speed fine. Poor/intermittent upload speed.
Thanks for this info. I finally got ahold of someone today that is emailing both the field tech supervisors in my area and the engineers that work on my local node. Every other time I've contacted Cox, no one else has done this. THIS is what it looks like when someone takes ownership of a problem and does their job. Not the mindless let's send out a field tech over and over again.28Views0likes0CommentsRe: Upload Speed Issues (Once Again) in the Las Vegas Area
Please don't I called someone to deal with this today who is contacting local departments to follow up. In fact, immediately after you updated this ticket, the engineer who was scheduled to look at my node/neighborhood got canceled and I had to call in. Out of the about 25 times I've followed up on this issue there have been 2 people that have been helpful and knowledgeable. Please do NOT follow up on this.18Views2likes0Comments- 26Views0likes0Comments
Re: Upload Speed Issues (Once Again) in the Las Vegas Area
Today, after 5 hours on the phone back and forth with sales, tech support tier 1, advanced resolution department, my modem manufacturer and back to tech support, I got ahold of a nice tech support agent that was willing to put in an advanced hardware ticket for my node/neighbor. WOW. I have called Cox about 20 times in the last month trying to get this to happen. Amazing the terrible level of support yet a knowledgeable tier ONE agent was able to help me when everyone else refused to do this.34Views2likes4CommentsRe: Upload Speed Issues (Once Again) in the Las Vegas Area
I'm so glad I found this thread. I've been having THE SAME exact issue. Most people aren't reporting it because they don't need the upload speed. I stream on Twitch though and my upload has been abysmal. The most recent outage/maintenance they did took it down to 1.5 mb upload speed when I'm paying for 30. I've had 6 tech appointments and they can't connect to my modem using their $5,000 testing device so they blame my modem. I've gotten the SAME results using a test modem provided by Cox though. It's **. I'm fairly certain it's a node issue and that they're TRYING to address it at the moment with all the outages and maintenance. Just got off the phone with their "advanced" resolution department. Their advice was to switch to a business account haha what a joke! I asked what the reliability is for their residential service and he said "I don't know you'll have to talk to sales".29Views2likes5Comments