Forum Discussion

CrimsonFenix's avatar
CrimsonFenix
New Contributor II
5 years ago

T3/T4 timeouts, high packet loss, Internet connection drops randomly

This has been happening from day 1, 60 days ago. I've contacted support multiple times and have gotten the usual "everything looks good" run-around answer. Here are my PingPlotter Pro results and mod...
bad service
cable modem
connection issues
connection issues T3 errors Timeout
coxsupport
disconnect
dropped_connections internet intermittent service
frustrated_advanced_user
poor speed
dchadd's avatar
dchadd
New Contributor III
5 years ago

No problem, right with you with the problems. Already going the FCC route myself. I got contacted the next day by the escalation department from cox and they sent someone next day but they didn't fix the issue. This was my internet last night at 6pm on the last hop.

https://drive.google.com/open?id=1EWl3Rnr7kerVF8nFF_alRZBVBMTWI8qs

  • falc's avatar
    falc
    New Contributor III
    5 years ago

    The FCC served my complaint two days ago, still haven't received a call yet.