Forum Discussion
I got a very helpful rep on the phone. Here's what he said:
Cox is pushing DOCSIS 3.1 for some kind of efficiency/congestion reasons. So they're encouraging people to get a new modem by March 3, but there's actually no hard cutoff date.
They will give you their "Panoramic" modem for free for 12 months, but ONLY if you change plans to get off of Ultimate Classic.
And finally, they are NOT requiring customers to change plans.
So, I will be leaving my plan alone and will start looking to buy a cheap DOCSIS 3.1 modem.
One interpretation of this information is that Cox is trying to trick people into giving up their old plans with better upload speeds. But who I am to say for sure?
Looks like the phone rep may have been wrong. Ars just wrote an article about the situation and included a statement from Cox. You must upgrade to a DOCSIS 3.1 modem and specifically call Cox and tell them you want to stay on the classic tier. If you do not upgrade to a 3.1 modem, they will eventually downgrade us to the 150 tier.
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