- Received the below email from Cox and I'm a bit confused by the wording of this email. I'm currently using an SB6183 (16x4) modem. If I upgrade to a DOCSIS 3.1 modem, am I still going to be forced to "upgrade" to the new Ultimate tier with 1/3 the upload speed or will I be able to retain it? ***Begin email from Cox*** We’re making important network upgrades to provide a better internet experience for all of our customers.To do this, we need to move Ultimate Classic 300 plan customers with older modems to the new Ultimate plan on or after Wednesday, March 3, 2021. Your bill will not increase as a result of this change to your internet service plan. Ultimate has download speeds of up to 500 mbps, 60% more than Ultimate Classic 300. Ultimate’s lower upload speeds of up to 10 mbps still support the typical needs of most users like video chatting, gaming and uploading large files.However, you need to update your current modem to enjoy the full increase in download speeds. Good news, we have options to help you. Update your own device to any Cox-compatible DOCSIS 3.1 modemlisted here. Call to upgrade to a Cox Panoramic Wifi Gateway—at no additional monthly cost for 12 months—which means you’ll have access to: Our Panoramic Wifi Upgrade Commitment that includes: Automatic software updates. An option to swap for our latest equipment every three years. 24/7, real-time security and activity alerts against online threats. Your plan’s top speeds. Want more upload speed? No problem, call to learn more about equipment and our speed plans. ***End email from Cox***
- Just confused at why modems rated higher than 500mbps are stuck at the Ultimate Classic tier, which to my understanding is 300mbps and not even offered anymore (grandfathered plan) - If the modem is rated for 680mbps, what's the technical limitation as to why it can't support 500mbps? - The current tiers go from 150 mbps service to 500 mbps service. If you don't even offer Ultimate Classic service anymore, why is it listed on the Cox compatiblemodem pagehttps://www.cox.com/residential/support/cox-certified-cable-modems.html
Should Cox provide a new modem to me for 500 Mbps Internet (Ultimate) and Voice Services or do I need two modems?I have the Cisco DPQ3212, which I now know is a DOCSIS 3.0 modem. I decided to cut out cable TV, but keep Cox phone service and upgrade to the Ultimate Internet package (500 Mbps) from the Preferred Internet package (150 Mbps). I did this last Friday, the 15th and was told by the phone technician it would be effective on Monday, the 18th. I specifically asked if my modem would support the speed. He said yes, so I didn't even research it. As of this morning, the 20th, my cable TV was still working and my Internet speed hadn't been upgraded. I checked online for pending orders and it just showed "processing". I called this afternoon, the 20th, to see when I could expect it to be done. The phone technician told me he "forced it through". I asked when my Internet speed would increase and he said something about it working after the system rebooted. Nothing happened, so after an hour, I rebooted my modem only to see the same 150 Mbps limit. I called again and the person I got this time told me that my cable TV was gone and that my Internet service was at the 150 Mbps level. At this point, I'm kind of ticked off. He was going to connect me to tech support before he realized that my modem was the problem. He told me that I would need to rent a new one from Cox for $10 a month or I would have to buy one. I told him I wasn't interested in renting one and asked what exactly I needed to buy. He told me that pretty much any DOCSIS 3.1 modem would work. I wasted a bunch of time on Amazon looking for a Cox compatible DOCSIS 3.1 modem with voice capability. Of course, I now know you can't really buy one. Searching the forums here I found the link to the compatible modems page. You'd think one of the 3 people I've dealt with so far could have pointed me there, but nonetheless, I see that the only non-wifi DOCSIS 3.1 modem with voice is the Arris TM3402, which you can't buy, but only rent from Cox. So, I have the following questions: 1. Since Cox is required, by law, to provide a free modem for voice services, should they have to provide me with an Arris TM3402 for free? Can they say that my current modem has voice and tell me to pound sand and either rent or buy a second compatible modem? I've seen a reply from a moderator in another post indicating that you can simply take your old modem to Cox and get it swapped out. However, the last person I spoke with didn't give that to me as an option. 2. If I have to buy or rent a second modem, is it as simple as adding a splitter to my cable line and running one coax cable to the DOCSIS 3.1 modem and one to the Cisco DPQ3212 and giving Cox the MAC and serial number of the new DOCSIS 3.1? Thanks for any answers anyone can provide.
- We have the ultimate package which not only is performing slow but tends to completely drop out from time to time. Looking for 150 down and 10 up but we're getting this PING 23 ms JITTER 4 ms DOWNLOAD 7.7 Mbps UPLOAD 10.8 Mbps Modem: TP-Link TC-7620 Router: Netgear N600 I've reset the modem and router numerous times. That is about all the networking knowledge I have
- So recently I have been trying to stream on Twitch.tv, and even thoughwe paying for the Ultimate Internet package, which includes 30mbps upload, I am only able to stream at 3500 bitrateand this still doesn't guarantee a good quality stream without dropped frames. I would also like to mention that even though we are paying for this service, I am getting an average of about 20-24mbps upload, with it very rarely reaching 30mbps. I called about this a week ago I had two techs come out so far. One came out Monday the 17th and another came out today at around noon. The first tech said everything should be fixed by Friday, but I have performed multiple speed tests since then and I have yet to see speeds remotely close to 30mbps aside from a couple trials. (see attached image) He also put in a ticket for someone from Cox's maintenance team to come and see if there were any issues on the line outside my house, and from what I have been told, everything has been resolved yet I am still experiencing less than expected upload speeds. I also have performed multiple Twitch Bandwidth tests toverify that there is an issue with my upload speed, and sure enough I get mediocre bandwidth results along with very low quality connections to servers that are close to me. (see attached image) Not sure what to do at this point because it seems like getting a tech out here for the third time would be nothing but a nuisance to them, since all they do is come here and tell me they can't do anything about it and that they will forward the issue. Hopefully someone on here can provide me with some help. Thanks