Slow Upload Speeds; Trying to Stream on Twitch
So recently I have been trying to stream on Twitch.tv, and even though we paying for the Ultimate Internet package, which includes 30mbps upload, I am only able to stream at 3500 bitrate and this still doesn't guarantee a good quality stream without dropped frames. I would also like to mention that even though we are paying for this service, I am getting an average of about 20-24mbps upload, with it very rarely reaching 30mbps.
I called about this a week ago I had two techs come out so far. One came out Monday the 17th and another came out today at around noon. The first tech said everything should be fixed by Friday, but I have performed multiple speed tests since then and I have yet to see speeds remotely close to 30mbps aside from a couple trials. (see attached image) He also put in a ticket for someone from Cox's maintenance team to come and see if there were any issues on the line outside my house, and from what I have been told, everything has been resolved yet I am still experiencing less than expected upload speeds.
I also have performed multiple Twitch Bandwidth tests to verify that there is an issue with my upload speed, and sure enough I get mediocre bandwidth results along with very low quality connections to servers that are close to me. (see attached image)
Not sure what to do at this point because it seems like getting a tech out here for the third time would be nothing but a nuisance to them, since all they do is come here and tell me they can't do anything about it and that they will forward the issue. Hopefully someone on here can provide me with some help.