Recent Discussions
why does it seem cox does not care about upload speeds
every time i try to start streaming again. the upload goes to **.. i pay for the top most plan they so called offer. so called 1gig. (most times 500- 800) and upload speed 35mbps most times. but the last few days its drop on most speed test sites down too .4 mbps. like wtf. had them here months ago to rerun everything. and they try ro tell me ita my house ground causing issues.. but then why it work good all times before..and it was fine for a bit till i started using it more.. and now it drops.. cox fix yo stuff and just let me pay for higher upload with less download. jist give me a price lmao..
Intermittent slow upload speeds
For starters, I'm on Gigablast & have been enjoying the really fast downloads, especially while being told to work from home for the last 1.5 years. During this time, at least once a day (usually around 10a-11a) my internet upload speeds drop down from the normal ~35 Mbps to roughly .5-5 Mbps (per Speedtest.net). This is not great when working remotely on a PC located in my office. The mouse movement gets so laggy it's almost unusable. This normally lasts 30-60min, and only rarely longer than that, which is part of the problem. Every time I call support, they tell me to reboot the router. So, after holding on the phone & then waiting for the router to reboot, this normally has allowed the requisite time to elapse so that the problem goes away. Unfortunately, to the tech, this means that the reboot "solved" the problem, which it did not. So, my question, any ideas on how I can get resolution to this issue? I'm mostly back in the office these days, but every time I work from home again (like today) I'm stuck dealing with this issue.
Line quality issues are back again...
Hello all, My line quality issues have started to get bad again. It has been great since January, but looking at my Routers CONMON monitor, I now see this: I rebooted all of my equipment (power cycled) and waited overnight to see if things improved.... it currently looks like this: So, as you can see, it's an ongoing problem currently. My connection is wired gigabit ethernet, so there are no WiFi issues to muddy the waters. All coaxial cable connections are tight. I would call Cox, but quite frankly I'm sick of dealing with the phone technical support. It takes WAY too long to get to a useful person, and they always want to blame my modem, or some other issue. It's not my modem. This is the same modem as I've had all this time, throughout the last few packet loss issues. Some back history on my upstream & packet loss issues: Cox Line Quality Issues - Regular Upstream packet loss - Internet - Internet Forum - Cox Support Forums [OK] Cox line quality issues are never-ending - Cox | DSLReports Forums Someone call the field techs! The squirrels in our neighborhood love to chew on the cables... I'm betting that's the issue here ... again!
Same problem as many "Warning (5) Dynamic Range Window violation"
I have been dealing with internet speed issues for about a year now. I was told my modem was bad replaced that, I was told it was a problem with the cabling in the house (not covered) I installed a new homerun to the termination outside, then it was I was maxing my bandwidth so I upgraded to gigabit, then the cable again (replaced again) now I am being told the modem is bad again. modems used: ARRIS SURFboard SBG6782-AC DOCSIS 3.0 Cable Modem and AC1750 Wi-Fi Router >Motorola 16x4 Cable Modem, Model MB7420, 686 Mbps DOCSIS 3.0 >NETGEAR Cable Modem CM600 Current setup: Modem:MOTOROLA MB8600 DOCSIS 3.1 Cable Modem Router: Netgear Nighthawk R7960PFirmware VersionV1.4.1.50_1.3.10 Any help is appreciated and welcome, anything other than its a bad modem or coax. Error logs: 15:56:03 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 24; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CMMAC= 15:56:04 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 22 23 24 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CMMAC 16:05:27 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CMMAC 16:05:52 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CMMAC= 16:33:22 Thu Oct 29 2020 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC 16:33:22 Thu Oct 29 2020 Warning (5) Dynamic Range Window violation 17:58:35 Thu Oct 29 2020 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC 17:58:35 Thu Oct 29 2020 Warning (5) Dynamic Range Window violation 17:59:54 Thu Oct 29 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC 17:59:54 Thu Oct 29 2020 Warning (5) Dynamic Range Window violation And it keeps going, I can upload more if need be system channel status Connection Startup Sequence Startup Step Status Comment Acquire Downstream Channel 855000000 Hz Locked Upstream Connection OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ Connection Status System Up Time 5 days 13h:20m:02s Network Access Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected 1 Locked QAM256 21 903.0 2.0 41.8 510523 475607 2 Locked QAM256 5 807.0 4.1 42.9 0 0 3 Locked QAM256 13 855.0 2.8 42.2 11 0 4 Locked QAM256 19 891.0 2.2 41.5 4 0 5 Locked QAM256 20 897.0 2.2 41.8 0 0 6 Locked QAM256 22 909.0 2.0 41.7 377648 358011 7 Locked QAM256 23 915.0 2.1 41.7 105008 192056 8 Locked QAM256 24 921.0 1.9 41.6 102596 186563 9 Locked QAM256 25 927.0 1.8 41.2 199700 247292 10 Locked QAM256 26 933.0 1.5 41.2 0 0 11 Locked QAM256 27 939.0 1.4 41.0 0 0 12 Locked QAM256 28 945.0 1.4 40.9 0 0 13 Locked QAM256 29 951.0 1.3 40.7 0 0 14 Locked QAM256 30 957.0 1.3 40.6 1 0 15 Locked QAM256 31 963.0 1.3 40.4 0 0 16 Locked QAM256 32 969.0 1.4 40.4 0 0 17 Locked QAM256 33 357.0 8.1 43.2 130 256 18 Locked QAM256 34 363.0 8.1 43.9 223 224 19 Locked QAM256 35 369.0 8.1 44.0 170 240 20 Locked QAM256 36 375.0 8.1 43.8 119 256 21 Locked QAM256 37 381.0 8.1 44.1 131 201 22 Locked QAM256 38 387.0 8.1 43.9 151 231 23 Locked QAM256 39 393.0 8.2 44.2 125 208 24 Locked QAM256 40 399.0 8.2 44.3 120 185 25 Locked QAM256 41 405.0 8.2 44.3 140 183 26 Locked QAM256 42 411.0 8.1 43.9 68 212 27 Locked QAM256 43 417.0 8.1 44.3 117 110 28 Locked QAM256 44 423.0 8.1 44.3 118 121 29 Locked QAM256 45 429.0 8.1 44.2 111 163 30 Locked QAM256 46 435.0 8.0 44.2 42 145 31 Locked QAM256 47 441.0 7.9 44.2 57 153 32 Locked QAM256 48 447.0 7.8 44.1 38 130 33 Locked OFDM PLC 159 300.0 8.1 16.7 1542943580 275 Upstream Bonded Channels Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV) 1 Locked SC-QAM 1 5120 16.9 38.0 2 Locked SC-QAM 2 5120 23.5 37.8 3 Locked SC-QAM 3 5120 29.9 37.8 4 Locked SC-QAM 4 5120 36.3 38.3 5 Locked SC-QAM 5 5120 60.0 39.8 6 Locked SC-QAM 6 5120 67.0 40.3 7 Locked SC-QAM 7 5120 74.0 40.8 8 Locked SC-QAM 8 5120 81.0 40.8Internet reliability issues: Slow uploads 0.1mbps
I noticed earlier that upload seemed quite unstable. I ran a few tests and the first result was less than 2mbps, and the second was 0.1mbps. This is on a gigabit plan and a brand new cable modem (SB8200 purchased on April 2020). I already had a tech come out and connect my modem directly to the cable drop. Althought things did get better for a brief moment, it looks like the line still has intermitten issues and the cable modem is now complaining about the OFDM channel as seen below: --- The table below contains the log of events that the SB8200 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur. Date Time Event ID Event Level Description 08/06/2020 16:04 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/05/2020 21:08 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/05/2020 21:07 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 22:33 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 22:32 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 21:58 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 21:58 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 21:58 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 21:57 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 21:53 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 21:53 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 21:49 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 21:49 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 21:46 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 21:46 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 21:44 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 21:44 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 21:41 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 21:40 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 21:35 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 21:35 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;" 08/04/2020 21:32 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
$50 Remote Service Appointment Fee
https://imgur.com/5UGOfF2 I've had three different technicians out to fix these speeds. The third tech said it was the modem I owned and charged me $50 for the visit. Today I went and got a rental modem from Cox. Still the same speeds. Customer service is now refusing to credit back the $50 even though the issue was clearly not the hardware I own. At this point I just don't want to be charged for that visit and deal with the degraded speeds. I just don't like being taken advantage of by my ISP. From what I understand, the reason I was charged is because thetech came to the "conclusion" that my modem was the issue. By using a rental modem, I have proven that is not the case. What can I do for this charge to be removed?Packet Loss / Slow Upload speeds
Friends at Cox, I am at a loss. In previous posts and conversations, I have gone to great technical lengths to resolve issues with upload speeds. Now I'm trying to gather some information to see if there's something simple I am missing. From2013-2017, I streamed (on multiple platforms) in high quality at roughly 4500 bitrate with crystal clarity. I played games with virtually no lag. College courses and their associated virtual labs, no issues. Everything ran perfectly. I generally had a mid-level data plan running in the 100-200 down and 30 up (advertised). After coming back from a 7 month trip I moved down the street and experienced severe packet loss and upload issues. I troubleshooted with Cox reps and coworkers for awhile and never could isolate the issue. I work in networking and work with a range of people with a range of skill sets in networking and couldn't isolate the issue. I swapped out every single piece of hardware from my network card to the modem. Additionally, manipulated every aspect of software from packet manipulation through VPN's that claim to prioritize packets to reduce loss to IP stack manipulators and dozens of YouTube videos that help "fix" the problem. After that, I literally moved across the country from the West Coast to the East Coast and ran into the same problem. Routers, modems, cables and even my entire desktop have been swapped out. All routers / modems are highly capable and expensive and rated for this environment. Every single piece of hardware has been replaced and tested methodically and I STILL experience upload issues and packet loss. Currently, I'm running "Gigablast" internet. Download speeds range from 300-900 Mbps and upload speeds range from 6-25 Mbps but with packet loss when streaming / uploading. If anyone that has been experiencing these issues has found a solution or fix in any capacity I'd love to hear about it or start some dialogue on hardware/software setups and troubleshooting processes involved to see what the issue is.
Hampton Roads, VA: Severe packet loss, terrible upstream speeds.
As a lot of other people here have experienced, I'm having severe packet loss and terrible, inconsistent upload speeds. I've been on the phone with tech support, who escalated things twice to tier 2 support. While tier 2 were friendly and took their time to troubleshoot, no solutions were found apart from offering a tech to come out on Wednesday. Apparently, though, they are unable to enter homes to evaluate the coax due to COVID. Symptoms: - Extremely slow and inconsistent upload speeds. - Severe packet loss, as tech support had seen. - Packet loss seen with thepacketlosstest.comsite, as well as with continuouspings to 8.8.8.8 showing timeouts. - Speed tests with Google, Ookla, and Cox's own speed test show good download speed of 800-900 Mbps down, but anywhere from 0.0 to 20 Mbps up. - Most of the time, upload speed is anywhere from 0-2 Mbps, but it varies, sometimes stopping completely. What we've tried: - Direct connection from modem to desktop and laptop. - Resetting modem, reprovisioning modem. - Replacing coax and ethernet cables. - Using my old SB6190 modem (with downgrade to Ultimate, to see if upload speeds were consistent). - Using a laptop connected directly to modem. Other threads have mentioned node saturation. I've sent e-mail to the cox.help@cox.com address including screen shots of the packet loss and speed tests. The sad thing is that a lot of people require a stable, usable internet connection for work. Many people's work is ESSENTIAL such as people who work in healthcare. I hope you are able to fix this, Cox. A complaint as been filed with the FCC as many people have been experiencing this problem.
Regular Download Speeds, limited to no upload speed.... any idea?
Okay, so here comes a very interesting problem. 2 days ago, my internet started acting up. When I ran a wireless speed test I was getting about 290mbps download (normal) then only getting .2mbps upload. It has been causing issues with my TV, computer, gaming, etc. I then thought maybe my router was acting up, so i disconnected my router and plugged in directly to the modem. Same results. Then, maybe it was the modem right? After talking with cox and 4 representatives later they told me to get a newer modem (even though the SB6190 is on their approved devices). I went to my cox store and picked up a modem for rent. Went home, plugged it in, same thing. I firmly believe it has something to with the physical line or the signals they sent or didn't send to my modem. I saw a COX van parked in front of my apartment a couple days ago. Is there something I can do while I wait for the tech to come out? I pay for 300 down and 30 up (i believe the up is 30), but i am receiving .2 for upload and the highest I have seen it cap at was like 4.5. Please help if possible.
