Hello IBloodhunterTV,
I am so sorry to hear that you are experiencing intermittent speed issues recently. I can imagine how frustrating this would be, especially when streaming. We want you to get the speeds that you subscribe to. There are some steps that can help diagnose and resolve speed issues. When you have a chance, can you go through the steps below and let us know the results?
1. Check your connections: Please ensure that your connections are secured, your cables are undamaged and are in good health, and bypass any splitters by making a connection directly from the wall to the modem. This will help ensure that your modem is receiving the best signal from us.
2. Restart your system: Please reboot the modem (and router) by unplugging the power to the modem (and router) for 30 seconds and then reconnect it. This will refresh the connection and can help resolve several errors and ensure your equipment are communicating with each other.
3. Bypass Router: If you are using a stand-alone router, try bypassing it. You can connect via a wired connection directly to the modem. You may need to reboot the modem again to re-establish a handshake with the new device connected. Connect a computer or device directly to the modem using an ethernet cable. Make sure that WiFi is turned off on your device. This will help rule out any trouble with the wifi.
4. Perform a speed test: Run a speed test at
www.cox.com/.../speedtest.html. Then check out this article on
We value your loyalty and want to get this resolved.
Tiffany R.
Cox Support Forum Moderator
