Forum Discussion

iBloodhunterTV's avatar
iBloodhunterTV
New Contributor II
3 years ago

why does it seem cox does not care about upload speeds

every time i try to start streaming again. the upload goes to **.. i pay for the top most plan they so called offer. so called 1gig. (most times 500- 800) and upload speed 35mbps most times. but the ...
bad service
connection issues
slow upload speed
TiffanyR's avatar
TiffanyR
Former Moderator
Hello IBloodhunterTV,

I am so sorry to hear that you are experiencing intermittent speed issues recently. I can imagine how frustrating this would be, especially when streaming. We want you to get the speeds that you subscribe to. There are some steps that can help diagnose and resolve speed issues. When you have a chance, can you go through the steps below and let us know the results?

1. Check your connections: Please ensure that your connections are secured, your cables are undamaged and are in good health, and bypass any splitters by making a connection directly from the wall to the modem. This will help ensure that your modem is receiving the best signal from us.

2. Restart your system: Please reboot the modem (and router) by unplugging the power to the modem (and router) for 30 seconds and then reconnect it. This will refresh the connection and can help resolve several errors and ensure your equipment are communicating with each other.

3. Bypass Router: If you are using a stand-alone router, try bypassing it. You can connect via a wired connection directly to the modem. You may need to reboot the modem again to re-establish a handshake with the new device connected. Connect a computer or device directly to the modem using an ethernet cable. Make sure that WiFi is turned off on your device. This will help rule out any trouble with the wifi.

4. Perform a speed test: Run a speed test at www.cox.com/.../speedtest.html. Then check out this article on
We value your loyalty and want to get this resolved.

Tiffany R.
Cox Support Forum Moderator
AAstevens's avatar
AAstevens
New Contributor III
3 years ago

i wonder at what point does any "Cox Support Forum Moderator" not blame local hardware and realize there is an issue on their side. finding the info of cox's hardware issues is near impossible and the only support they offer is "turn it off and on again" (modem). we are stuck under the monopoly of 1 carrier, and its getting rather old, i have had 3 months of spotty to uselss connections and all their "oliver" does blame your hardware. yeah na, i spent 600+$ on new hardware, and it behaves exactly like the old hardware (modem, router,switch cables,coax, cat5/6 cable...)

  • Unhappy_user's avatar
    Unhappy_user
    New Contributor II
    3 years ago

    I get it. N it's been this way 30 years. Yup no other places to go. Cox only provider in my area. I've had 3 tech in 2 1/2 weeks. No solution yet. Good luck 

    • TiffanyR's avatar
      TiffanyR
      Former Moderator
      3 years ago
      Hello Unhappy User,

      I am truly sorry to hear that you have had an ongoing issue that has not yet been resolved. My team and I would like to get to the bottom of what's going on. When you have an opportunity, can you email my team at cox.help@cox.com with your name, address, and a description of what you are experiencing?

      Tiffany R.
      Cox Support Forum Moderator
  • Allan's avatar
    Allan
    Moderator
    3 years ago
    @AAstevens, I know how frustrating internet issues can be and we can take a closer look at this for you. Please send us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
  • Bruce's avatar
    Bruce
    Honored Contributor III
    3 years ago

    Cox thinks we live near the train tracks and when trains rumble pass our shanties, our connectors pop off.