Forum Discussion

iBloodhunterTV's avatar
iBloodhunterTV
New Contributor II
3 years ago

why does it seem cox does not care about upload speeds

every time i try to start streaming again. the upload goes to **.. i pay for the top most plan they so called offer. so called 1gig. (most times 500- 800) and upload speed 35mbps most times. but the ...
bad service
connection issues
slow upload speed
AAstevens's avatar
AAstevens
New Contributor III

i wonder at what point does any "Cox Support Forum Moderator" not blame local hardware and realize there is an issue on their side. finding the info of cox's hardware issues is near impossible and the only support they offer is "turn it off and on again" (modem). we are stuck under the monopoly of 1 carrier, and its getting rather old, i have had 3 months of spotty to uselss connections and all their "oliver" does blame your hardware. yeah na, i spent 600+$ on new hardware, and it behaves exactly like the old hardware (modem, router,switch cables,coax, cat5/6 cable...)

Unhappy_user's avatar
Unhappy_user
New Contributor II
3 years ago

I get it. N it's been this way 30 years. Yup no other places to go. Cox only provider in my area. I've had 3 tech in 2 1/2 weeks. No solution yet. Good luck 

  • TiffanyR's avatar
    TiffanyR
    Former Moderator
    3 years ago
    Hello Unhappy User,

    I am truly sorry to hear that you have had an ongoing issue that has not yet been resolved. My team and I would like to get to the bottom of what's going on. When you have an opportunity, can you email my team at cox.help@cox.com with your name, address, and a description of what you are experiencing?

    Tiffany R.
    Cox Support Forum Moderator