Hampton Roads, VA: Severe packet loss, terrible upstream speeds.
As a lot of other people here have experienced, I'm having severe packet loss and terrible, inconsistent upload speeds. I've been on the phone with tech support, who escalated things twice to tier 2 support. While tier 2 were friendly and took their time to troubleshoot, no solutions were found apart from offering a tech to come out on Wednesday. Apparently, though, they are unable to enter homes to evaluate the coax due to COVID.
Symptoms:
- Extremely slow and inconsistent upload speeds.
- Severe packet loss, as tech support had seen.
- Packet loss seen with the packetlosstest.com site, as well as with continuous pings to 8.8.8.8 showing timeouts.
- Speed tests with Google, Ookla, and Cox's own speed test show good download speed of 800-900 Mbps down, but anywhere from 0.0 to 20 Mbps up.
- Most of the time, upload speed is anywhere from 0-2 Mbps, but it varies, sometimes stopping completely.
What we've tried:
- Direct connection from modem to desktop and laptop.
- Resetting modem, reprovisioning modem.
- Replacing coax and ethernet cables.
- Using my old SB6190 modem (with downgrade to Ultimate, to see if upload speeds were consistent).
- Using a laptop connected directly to modem.
Other threads have mentioned node saturation. I've sent e-mail to the cox.help@cox.com address including screen shots of the packet loss and speed tests.
The sad thing is that a lot of people require a stable, usable internet connection for work. Many people's work is ESSENTIAL such as people who work in healthcare.
I hope you are able to fix this, Cox. A complaint as been filed with the FCC as many people have been experiencing this problem.
