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DLLN's avatar
New Contributor
5 years ago

$50 Remote Service Appointment Fee

I've had three different technicians out to fix these speeds. The third tech said it was the modem I owned and charged me $50 for the visit. Today I went and got a rental modem from Cox. Still the same speeds. Customer service is now refusing to credit back the $50 even though the issue was clearly not the hardware I own.

At this point I just don't want to be charged for that visit and deal with the degraded speeds. I just don't like being taken advantage of by my ISP. From what I understand, the reason I was charged is because the tech came to the "conclusion" that my modem was the issue. By using a rental modem, I have proven that is not the case.

What can I do for this charge to be removed?

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  • Hi DLLN, I apologize for the inconvenience, however, the Support Forums are for technical issues that the members of the forum can assist each other with. If you need assistance with a billing issue please feel free to contact us via Facebook, Twitter @coxhelp, email, or through our online Chat: under contact us. Include a link to this thread and include your complete home address to get started.

    Thank you,

    Mike J.
    Cox Support Forums Moderator