Forum Discussion

Becky's avatar
Becky
Moderator
7 years ago
Hi Boarshead5, the maintenance ticket submitted by the field tech on your behalf has been resolved. All your modem metrics look good. So that we can take a look at your upload speeds on the Cox network, please follow the steps at www.cox.com/.../accessing-the-speed-test-tool.html, log in to Cox.com, and run the Speed Test Tool a handful of times. Also, run the speed test the next time you have difficulty streaming. -Becky, Cox Support Forums Moderator
  • boarshead5's avatar
    boarshead5
    New Contributor II
    7 years ago

    I just tried to stream again and I am seeing this when using that link you provided me. 

    Also when performing the Twitch Bandwidth Test again:

    Something is definitely wrong with the upload. Either that or the routing to the Twitch servers is abysmal.

    • RomanPat's avatar
      RomanPat
      Contributor
      7 years ago

      I HAVE THE EXACT SAME QUALITY RESULTS OF ZERO IN EVERY SERVER AREA!

  • boarshead5's avatar
    boarshead5
    New Contributor II
    7 years ago

    I ran the test a few times and it seems like I am getting speeds closer to 30 but not quite the full 30, whereas the download speed is beyond what we are paying for. I also just ran the Twitch Bandwidth Test again and I am seeing the same horrible results even with the speed test showing speeds closer to 30. For a good quality stream the Quality section should be around 80+ but as you can see it's hardly even halfway there.

    I also just performed an Ookla speedtest and I am seeing these numbers:

    Really confused about this, but I really just want to be able to live stream without any issues. 

    Thanks

  • boarshead5's avatar
    boarshead5
    New Contributor II
    7 years ago

    Again, I just tested the upload speed and got the best speeds I've seen in a while in terms of upload. This happened at around 9:30 EST

     

    Also did the Twitch Bandwidth Test and got 100% quality on two of the servers but forgot to screenshot it. Seems like it wants to work in short bursts.

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi Boarshead5, are you testing over WiFi? If so, please connect a device directly to your Gateway with an Ethernet cord, reset the Gateway, and run the Cox Speed Test again. Your average upload speed on the Cox network since yesterday is 25.89 Mbps. -Becky, Cox Support Forums Moderator
      • boarshead5's avatar
        boarshead5
        New Contributor II
        7 years ago

        Yes I am using an Ethernet cord connected to my desktop PC. Also I would like to mention that last night I tried streaming again and I couldn't because my bitrate would dip down to 2000kbps or lower. Even though speed tests were telling me I have the correct upload speeds.