Forum Discussion
- BruceHonored Contributor III
I think OP's point is Cox provides point-and-click to spend your money but not to save your money.
- Andrew_WeesContributor III
you need to call to downgrade
- ZurqContributor II
just do live chat
- KevinM2Former Moderator@rugburner, please feel free to reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com, for additional support. -Kevin M. Cox Support Forum Moderator
- kmr2rNew Contributor
Try disconnecting. Last time I tried I had to go into the store since the guys said he couldn't do it online (I was just the wife. not the account holder.. sigh. They gave me a good rate not to cancel..). I called to disconnect again today after they raised my bill again and they gave me a number to call- a mental health line. Seriously chat lady.. not cool. So now I slog down to the office again this year .. oh yeah, I also called to ask for a call back.. every call back disconnected as as soon as I answered it.
- KevinM2Former ModeratorHi Kmr2r, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High-Speed Internet services with other customers. For additional billing support, please don't hesitate to reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
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