ultimate classic

2 Topics

Ultimate Classic 300 being "upgraded" to Ultimate with "outdated modem"
Received the below email from Cox and I'm a bit confused by the wording of this email. I'm currently using an SB6183 (16x4) modem. If I upgrade to a DOCSIS 3.1 modem, am I still going to be forced to "upgrade" to the new Ultimate tier with 1/3 the upload speed or will I be able to retain it? ***Begin email from Cox*** We’re making important network upgrades to provide a better internet experience for all of our customers.To do this, we need to move Ultimate Classic 300 plan customers with older modems to the new Ultimate plan on or after Wednesday, March 3, 2021. Your bill will not increase as a result of this change to your internet service plan. Ultimate has download speeds of up to 500 mbps, 60% more than Ultimate Classic 300. Ultimate’s lower upload speeds of up to 10 mbps still support the typical needs of most users like video chatting, gaming and uploading large files.However, you need to update your current modem to enjoy the full increase in download speeds. Good news, we have options to help you. Update your own device to any Cox-compatible DOCSIS 3.1 modemlisted here. Call to upgrade to a Cox Panoramic Wifi Gateway—at no additional monthly cost for 12 months—which means you’ll have access to: Our Panoramic Wifi Upgrade Commitment that includes: Automatic software updates. An option to swap for our latest equipment every three years. 24/7, real-time security and activity alerts against online threats. Your plan’s top speeds. Want more upload speed? No problem, call to learn more about equipment and our speed plans. ***End email from Cox***
chmod777 4 years ago Place Internet
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Ultimate 500 modems
Just confused at why modems rated higher than 500mbps are stuck at the Ultimate Classic tier, which to my understanding is 300mbps and not even offered anymore (grandfathered plan) - If the modem is rated for 680mbps, what's the technical limitation as to why it can't support 500mbps? - The current tiers go from 150 mbps service to 500 mbps service. If you don't even offer Ultimate Classic service anymore, why is it listed on the Cox compatiblemodem pagehttps://www.cox.com/residential/support/cox-certified-cable-modems.html
rbreeze 4 years ago Place Internet
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