Internet Stuttering/Outages?
For the past two months our network has been “stuttering” or going through outages daily or multiple times a day. All lights remain lit on the modem as if it’s functioning as normal, but not a single...
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their outsourced "techs" are awful, and absolutely ignorant, even when I had the Cox care package thing, he said since I have 3rd party gear, it would be a 100$ charge. all my new gear, does the same as my old gear, all approved equipment. I've NEVER had to be on a call where I had to hang up on them but I have done just that 3 times this month alone. not to mention they changed my service to a worse level than I had before that wasted call without my authorization. I approved nothing.
I removed the complete care since it's useless, and I can't allow anyone in my home anyway.. private projects and NDA junk I'm working on
I played along with their song and dance allowing a tech to come and the contractor said Cox won’t listen to them as they aren’t badged employees and there are upstream network issues but Cox doesn’t listen to them so he spends his day running around to homes charging billable time to Cox when he can’t fix a thing. He will check the levels and those always show everything is fine and he moves on.
Tonight their tech support said they escalated to Level 2 support 2 months ago and never heard back. I asked why there is no management escalation and got the canned “we realize you are frustrated, can you reboot your PC” **.
As much as I hate Elon, I ordered the Starlink equipment for my home and business. Century Link is coming to quote moving the phone lines over. I am done with Cox.
I ordered the Starlink equipment for my home
The CGNAT thing is a deal breaker for me. Also there seems to be some technical difficulty with using your own router too. Not impossible of course, but some routers need special configuration.
