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JeremyG's avatar
JeremyG
New Contributor
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Internet

I have noticed that my internet has been slower than normal lately, and when I log into my account online it has a message stating that my service is interrupted.  I have reset my modem many times and called in for service, which they performed a reset but said that although it may say interrupted online, it definitely was working.  I am wondering if there are any other steps that can be done to check my service?

connection issues
cox internet
cox ultimate
  • ChrisL's avatar
    ChrisL
    @JeremyG

    Does any of this describe what you're seeing?

    https://www.dslreports.com/forum/r31079834-ALL-SB6190-is-a-terrible-modem-Intel-Puma-6-MaxLinear-mistake

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @JeremyG

    I'm not seeing any outages linked to your account so I think you're getting that message in error. I did check the modem and that seems OK from this end. Can you try connecting a PC directly to the modem and testing your speeds that way?

  • JeremyG's avatar
    JeremyG
    New Contributor

    I just ran it and got 143.82 now.  My guess is I would be getting closer to 300.  What would cause that error to show on my account?

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @JeremyG

    The error you mentioned is something we're still investigating from this end. Do you have the PC connected directly to the modem now so I can check the Ethernet status?

  • DerrickW's avatar
    DerrickW
    Valued Contributor
    I see that you have a gigabit ethernet card; what were the results of your latest speed test? Are you direct from the Mac to the modem?
  • JeremyG's avatar
    JeremyG
    New Contributor

    I have an Ubuntu machine directly attached to the network now.  

    Current download

    Download: 64.13 Mbit/s

    Current upload

    Upload: 33.45 Mbit/s


    Update:

    Download: 294.91 Mbit/s

    Upload: 37.41 Mbit/s


    But the account still shows service interruption.  


  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @Rheck4096

    Please email full address and primary name on the account to cox.help@cox.com so we can take a look.

  • JeremyG's avatar
    JeremyG
    New Contributor

     Have checked all my connections. All is tight no damage.  Account still shows interrupted. And bandwidth varies depending on the day. 

  • JeremyG's avatar
    JeremyG
    New Contributor

    Speedtest results 

    download 200 Mbit/s

    upload 325 Mbit/s

    download was 23Mbit/s when I got home from work so I rebooted all my equipment and brought them up individually in order starting with the modem.