Forum Discussion

abaker1992's avatar
abaker1992
New Contributor II
4 years ago

Potential Issue Here that isn't seen by Cox Online Support.

I get my advertised speeds, but I've been having a lot of ping spikes. I've had consistent issues for about three years now. I've gone through a lot of attempts at troubleshooting (by replacing the ethernet cable, and coax from the modem to the wall). Also includes things like making it so I'm the only one on the network and having everyone on the network to check the differences. As of late the issue has somewhat quieted down a bit, but it still exists and the current consistency of this issue can easily change(has already plenty of times before). The Ping spikes randomly through out the day until around 10pm PST. It doesn't matter what I'm playing or doing. I've recently gotten the modem replace only for the issue to still exist. I'm wired into my modem. It is the Cox Panoramic WIFI modem. I spend a lot of time running ping plotter and watching my ping in online games that I play(This ends up giving me mad anxiety when especially when playing PVP games as even a moment of lag can lose you the game/match).

Before the 10pm PST specific one, I'd have a lot more packet loss though the timing was slightly different. I wouldn't have any issues until 3-6pm would be the beginning and it would go on until about 9:30-10pm.

The problem is inconsistent and there is nothing ever wrong on Hop 1. I'm thinking of calling out a tech, but I want to see what feed back you guys can give me on this forum. Is there anything you guys would like to see for information. I gotchu with the screenshots if you need them for analyzation.
This is currently what it looks like right now, North Las Vegas, NV:

  • Allan's avatar
    Allan
    Moderator
    4 years ago
    @Abaker1992, We can certainly assist with setting up a tech to come out and take a look. Please send us an email with this information to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
  • abaker1992's avatar
    abaker1992
    New Contributor II
    4 years ago

    Thought I had a set time, but now it's just screwing up when I think it's safe. So now it's just screwing up whenever it feels like it. That's alright though Tech coming through on tuesday. Whenever you have to sit there for long sessions (things longer than just 30min+) 10 minutes is not enough, but that's all I can get it to show.

  • abaker1992's avatar
    abaker1992
    New Contributor II
    4 years ago

    The Tech came out today at 1pm on the dot. He checked around and said he saw nothing wrong, but of course the problem wasn't occurring at the time. He was here for an hour and checked the box outside, checked inside and saw nothing, but the issue is still there and now with the random outages (One this morning and One literally an hour after he left) what is actually going on? Still getting spikes from hop 2 and so on even after the modem has been moved to a different room. This is without running anything and it's steadily spiking.

    Edit: Right after making this post and another signal response post, a 3rd outage occured.


    • abaker1992's avatar
      abaker1992
      New Contributor II
      4 years ago
      Downstream
      		 Channel Bonding Value
      Index
      13
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      159
      Lock Status
      Locked
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      Frequency
      855 MHz
      783 MHz
      789 MHz
      795 MHz
      801 MHz
      807 MHz
      813 MHz
      819 MHz
      825 MHz
      831 MHz
      837 MHz
      843 MHz
      849 MHz
      861 MHz
      867 MHz
      873 MHz
      879 MHz
      885 MHz
      891 MHz
      897 MHz
      903 MHz
      909 MHz
      915 MHz
      921 MHz
      927 MHz
      933 MHz
      939 MHz
      945 MHz
      951 MHz
      957 MHz
      963 MHz
      969 MHz
      300000000
      SNR
      40.5 dB
      41.5 dB
      41.3 dB
      41.2 dB
      41.2 dB
      41.1 dB
      41.1 dB
      41.2 dB
      40.9 dB
      41.0 dB
      40.9 dB
      40.8 dB
      40.6 dB
      40.4 dB
      40.3 dB
      40.1 dB
      40.3 dB
      40.4 dB
      40.5 dB
      40.3 dB
      40.2 dB
      40.0 dB
      40.1 dB
      39.9 dB
      39.9 dB
      39.7 dB
      39.7 dB
      39.5 dB
      39.4 dB
      39.0 dB
      38.7 dB
      38.5 dB
      NA
      Power Level
      0.7 dBmV
      0.8 dBmV
      0.8 dBmV
      0.8 dBmV
      0.9 dBmV
      0.9 dBmV
      1.0 dBmV
      1.1 dBmV
      1.0 dBmV
      1.1 dBmV
      1.0 dBmV
      0.9 dBmV
      0.9 dBmV
      0.5 dBmV
      0.5 dBmV
      0.5 dBmV
      0.6 dBmV
      0.8 dBmV
      0.9 dBmV
      1.0 dBmV
      0.8 dBmV
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      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      OFDM
      Upstream
      		 Channel Bonding Value
      Index
      1
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      Lock Status
      Locked
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      Frequency
      36 MHz
      30 MHz
      24 MHz
      17 MHz
      12 MHz
      Symbol Rate
      5120
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      5120
      5120
      2560
      Power Level
      35.0 dBmV
      35.3 dBmV
      35.3 dBmV
      34.8 dBmV
      31.0 dBmV
      Modulation
      QAM
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      QAM
      QAM
      Channel Type
      ATDMA
      ATDMA
      ATDMA
      ATDMA
      ATDMA
      CM Error Codewords
      Index
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      Unerrored Codewords
      465703694
      337529780
      337536973
      337543658
      337551823
      337559523
      337566431
      337573705
      337580814
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      337595869
      337602782
      337609704
      337616886
      337623814
      337631511
      337639558
      337644932
      337652822
      337660303
      337667227
      337674608
      337682455
      337689849
      337695502
      337702248
      337709220
      337715713
      337722292
      337728127
      337731687
      337736048
      465703694
      Correctable Codewords
      98045000
      0
      0
      0
      0
      0
      0
      0
      0
      0
      0
      0
      0
      0
      0
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      0
      0
      0
      0
      0
      0
      0
      0
      0
      0
      0
      0
      0
      98045000
      Uncorrectable Codewords
      0
      0
      0
      0
      0
      0
      0
      0
      0
      0
      0
      0
      0
      0
      0
      0
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      0
      • Allan's avatar
        Allan
        Moderator
        4 years ago
        @Mr. A, Outages can certainly cause intermittent issues with the service. Please let us know if the issue continues after the outage has been cleared. We may need to take a closer look for you if it does. -Allan, Cox Support Forums Moderator.
  • abaker1992's avatar
    abaker1992
    New Contributor II
    4 years ago

    Problem continues to persist. Do I need another technician to look at my stuff? Can't do things that require a stable connection at this point that require more than 10 minutes. Let me know if you want my signals again. This isn't a weather issue and uncorrectables are cropping up again. Similar to the first time I posted signals.

    • Oli619's avatar
      Oli619
      New Contributor
      4 years ago

      Honestly man I am literally going through the exact same thing on a larger scale. I have emailed cox, i have been through 2 tech visits, already filed fcc complaint, its been about 5 weeks dealing with this. I have way more packet loss then you do and my latency is in the thousands but all the techs said everything was fine no issues! i submitted multiple ping plotter images. After the FCC complaint i recieved a call saying that my node was congested and that my area needed a node split. and that it probably wont happen till q4 this year. However i asked the tech before i recieved the call and he looked and said the node was already upgraded a few months ago. so obviously big offices had no idea what they were talking about. Anyways im off my rant. Good luck man and get ready for a looooooooooooong battle. 

    • Allan's avatar
      Allan
      Moderator
      4 years ago
      @Mr. A, I recommend sending us an email to cox.help@cox.com so we can take a closer look. Thanks. -Allan, Cox Support Forums Moderator.