Potential Issue Here that isn't seen by Cox Online Support.
I get my advertised speeds, but I've been having a lot of ping spikes. I've had consistent issues for about three years now. I've gone through a lot of attempts at troubleshooting (by replacing the e...
Problem continues to persist. Do I need another technician to look at my stuff? Can't do things that require a stable connection at this point that require more than 10 minutes. Let me know if you want my signals again. This isn't a weather issue and uncorrectables are cropping up again. Similar to the first time I posted signals.
Honestly man I am literally going through the exact same thing on a larger scale. I have emailed cox, i have been through 2 tech visits, already filed fcc complaint, its been about 5 weeks dealing with this. I have way more packet loss then you do and my latency is in the thousands but all the techs said everything was fine no issues! i submitted multiple ping plotter images. After the FCC complaint i recieved a call saying that my node was congested and that my area needed a node split. and that it probably wont happen till q4 this year. However i asked the tech before i recieved the call and he looked and said the node was already upgraded a few months ago. so obviously big offices had no idea what they were talking about. Anyways im off my rant. Good luck man and get ready for a looooooooooooong battle.