Potential Issue Here that isn't seen by Cox Online Support.
I get my advertised speeds, but I've been having a lot of ping spikes. I've had consistent issues for about three years now. I've gone through a lot of attempts at troubleshooting (by replacing the e...
The Tech came out today at 1pm on the dot. He checked around and said he saw nothing wrong, but of course the problem wasn't occurring at the time. He was here for an hour and checked the box outside, checked inside and saw nothing, but the issue is still there and now with the random outages (One this morning and One literally an hour after he left) what is actually going on? Still getting spikes from hop 2 and so on even after the modem has been moved to a different room. This is without running anything and it's steadily spiking.
Edit: Right after making this post and another signal response post, a 3rd outage occured.
@Mr. A, Outages can certainly cause intermittent issues with the service. Please let us know if the issue continues after the outage has been cleared. We may need to take a closer look for you if it does. -Allan, Cox Support Forums Moderator.