Forum Discussion

New Contributor II

4 years ago

Potential Issue Here that isn't seen by Cox Online Support.

I get my advertised speeds, but I've been having a lot of ping spikes. I've had consistent issues for about three years now. I've gone through a lot of attempts at troubleshooting (by replacing the e...

New Contributor II

Downstream	Channel Bonding Value
Index	13	1	2	3	4	5	6	7	8	9	10	11	12	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	159
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	855 MHz	783 MHz	789 MHz	795 MHz	801 MHz	807 MHz	813 MHz	819 MHz	825 MHz	831 MHz	837 MHz	843 MHz	849 MHz	861 MHz	867 MHz	873 MHz	879 MHz	885 MHz	891 MHz	897 MHz	903 MHz	909 MHz	915 MHz	921 MHz	927 MHz	933 MHz	939 MHz	945 MHz	951 MHz	957 MHz	963 MHz	969 MHz	300000000
SNR	40.5 dB	41.5 dB	41.3 dB	41.2 dB	41.2 dB	41.1 dB	41.1 dB	41.2 dB	40.9 dB	41.0 dB	40.9 dB	40.8 dB	40.6 dB	40.4 dB	40.3 dB	40.1 dB	40.3 dB	40.4 dB	40.5 dB	40.3 dB	40.2 dB	40.0 dB	40.1 dB	39.9 dB	39.9 dB	39.7 dB	39.7 dB	39.5 dB	39.4 dB	39.0 dB	38.7 dB	38.5 dB	NA
Power Level	0.7 dBmV	0.8 dBmV	0.8 dBmV	0.8 dBmV	0.9 dBmV	0.9 dBmV	1.0 dBmV	1.1 dBmV	1.0 dBmV	1.1 dBmV	1.0 dBmV	0.9 dBmV	0.9 dBmV	0.5 dBmV	0.5 dBmV	0.5 dBmV	0.6 dBmV	0.8 dBmV	0.9 dBmV	1.0 dBmV	0.8 dBmV	0.8 dBmV	0.9 dBmV	0.8 dBmV	0.8 dBmV	0.8 dBmV	0.7 dBmV	0.7 dBmV	0.6 dBmV	0.2 dBmV	0.1 dBmV	0.2 dBmV	NA
Modulation	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	OFDM

Upstream	Channel Bonding Value
Index	1	2	3	4	5
Lock Status	Locked	Locked	Locked	Locked	Locked
Frequency	36 MHz	30 MHz	24 MHz	17 MHz	12 MHz
Symbol Rate	5120	5120	5120	5120	2560
Power Level	35.0 dBmV	35.3 dBmV	35.3 dBmV	34.8 dBmV	31.0 dBmV
Modulation	QAM	QAM	QAM	QAM	QAM
Channel Type	ATDMA	ATDMA	ATDMA	ATDMA	ATDMA

CM Error Codewords
Index	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33
Unerrored Codewords	465703694	337529780	337536973	337543658	337551823	337559523	337566431	337573705	337580814	337586836	337595869	337602782	337609704	337616886	337623814	337631511	337639558	337644932	337652822	337660303	337667227	337674608	337682455	337689849	337695502	337702248	337709220	337715713	337722292	337728127	337731687	337736048	465703694
Correctable Codewords	98045000	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	98045000
Uncorrectable Codewords	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0

Moderator

4 years ago

@Mr. A, Outages can certainly cause intermittent issues with the service. Please let us know if the issue continues after the outage has been cleared. We may need to take a closer look for you if it does. -Allan, Cox Support Forums Moderator.

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