I recently upgraded my service and I am only getting 300-600 mbps and I am averaging around 400 mbps. I have a CM1100 DOCIS 3.1 modem. I have had multiple tech's out to fix issues on their end (terminations are curb and amplifier in node) and I have only seen a small improvement from what I was getting prior to the fixes, 200-500 mbps. Here my modem connection stats are below. Anyone have any ideas?
| <tabindex=-1>Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
429000000 Hz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Security |
Enable |
BPI+ |
| IP Provisioning Mode |
Honor MDD |
IPv4 only |
|
|
| <tabindex=-1>Downstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR / MER |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
| 1 |
Locked |
QAM256 |
45 |
429000000 Hz |
10.1 dBmV |
40.8 dB |
2801785 |
0 |
0 |
| 2 |
Locked |
QAM256 |
1 |
783000000 Hz |
13.5 dBmV |
40.9 dB |
1337705 |
0 |
0 |
| 3 |
Locked |
QAM256 |
15 |
867000000 Hz |
12.3 dBmV |
39.9 dB |
1341095 |
0 |
0 |
| 4 |
Locked |
QAM256 |
17 |
879000000 Hz |
12.4 dBmV |
40.1 dB |
1345143 |
0 |
0 |
| 5 |
Locked |
QAM256 |
18 |
885000000 Hz |
12.9 dBmV |
40.0 dB |
1348655 |
0 |
0 |
| 6 |
Locked |
QAM256 |
19 |
891000000 Hz |
13.0 dBmV |
40.3 dB |
1352222 |
0 |
0 |
| 7 |
Locked |
QAM256 |
20 |
897000000 Hz |
12.6 dBmV |
38.9 dB |
1355980 |
0 |
0 |
| 8 |
Locked |
QAM256 |
21 |
903000000 Hz |
11.6 dBmV |
40.0 dB |
1359841 |
0 |
0 |
| 9 |
Locked |
QAM256 |
22 |
909000000 Hz |
11.3 dBmV |
40.0 dB |
1364463 |
0 |
0 |
| 10 |
Locked |
QAM256 |
23 |
915000000 Hz |
11.3 dBmV |
40.1 dB |
1367077 |
0 |
0 |
| 11 |
Locked |
QAM256 |
24 |
921000000 Hz |
11.7 dBmV |
40.0 dB |
1371884 |
0 |
0 |
| 12 |
Locked |
QAM256 |
26 |
933000000 Hz |
11.1 dBmV |
39.9 dB |
1375572 |
0 |
0 |
| 13 |
Locked |
QAM256 |
27 |
939000000 Hz |
11.6 dBmV |
39.9 dB |
1378989 |
0 |
0 |
| 14 |
Locked |
QAM256 |
28 |
945000000 Hz |
12.3 dBmV |
40.0 dB |
1382934 |
0 |
0 |
| 15 |
Locked |
QAM256 |
29 |
951000000 Hz |
12.2 dBmV |
39.8 dB |
1386596 |
0 |
0 |
| 16 |
Locked |
QAM256 |
30 |
957000000 Hz |
12.0 dBmV |
39.6 dB |
1390502 |
0 |
0 |
| 17 |
Locked |
QAM256 |
31 |
963000000 Hz |
12.4 dBmV |
39.7 dB |
1393999 |
0 |
0 |
| 18 |
Locked |
QAM256 |
32 |
969000000 Hz |
12.8 dBmV |
39.9 dB |
1397744 |
0 |
0 |
| 19 |
Locked |
QAM256 |
33 |
357000000 Hz |
8.1 dBmV |
39.8 dB |
1401661 |
0 |
0 |
| 20 |
Locked |
QAM256 |
34 |
363000000 Hz |
8.0 dBmV |
40.1 dB |
1405104 |
0 |
0 |
| 21 |
Locked |
QAM256 |
35 |
369000000 Hz |
8.6 dBmV |
40.3 dB |
1407843 |
0 |
0 |
| 22 |
Locked |
QAM256 |
36 |
375000000 Hz |
8.9 dBmV |
40.4 dB |
1412510 |
0 |
0 |
| 23 |
Locked |
QAM256 |
37 |
381000000 Hz |
9.0 dBmV |
40.5 dB |
1410060 |
0 |
0 |
| 24 |
Locked |
QAM256 |
38 |
387000000 Hz |
8.4 dBmV |
40.1 dB |
1413428 |
0 |
0 |
| 25 |
Locked |
QAM256 |
39 |
393000000 Hz |
8.5 dBmV |
40.2 dB |
1417144 |
0 |
0 |
| 26 |
Locked |
QAM256 |
40 |
399000000 Hz |
9.0 dBmV |
40.5 dB |
1420785 |
0 |
0 |
| 27 |
Locked |
QAM256 |
41 |
405000000 Hz |
9.2 dBmV |
40.4 dB |
1424288 |
0 |
0 |
| 28 |
Locked |
QAM256 |
42 |
411000000 Hz |
9.1 dBmV |
40.4 dB |
1428548 |
0 |
0 |
| 29 |
Locked |
QAM256 |
43 |
417000000 Hz |
9.1 dBmV |
40.4 dB |
1432010 |
0 |
0 |
| 30 |
Locked |
QAM256 |
44 |
423000000 Hz |
9.5 dBmV |
40.7 dB |
1435828 |
0 |
0 |
| 31 |
Locked |
QAM256 |
46 |
435000000 Hz |
10.4 dBmV |
40.9 dB |
1436405 |
0 |
0 |
| 32 |
Locked |
QAM256 |
47 |
441000000 Hz |
10.3 dBmV |
41.0 dB |
1438908 |
0 |
0 |
|
|
| <tabindex=-1>Upstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
1 |
19300000 Hz |
38.8 dBmV |
| 2 |
Locked |
ATDMA |
2 |
25800000 Hz |
38.5 dBmV |
| 3 |
Locked |
ATDMA |
3 |
32200000 Hz |
38.5 dBmV |
| 4 |
Locked |
ATDMA |
4 |
38600000 Hz |
39.3 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
|
|
| <tabindex=-1>Downstream OFDM Channels |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
SNR / MER |
Active Subcarrier Number Range |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
| 1 |
Locked |
0, 1, 2 |
159 |
300000000 Hz |
10.5 dBmV |
40.0 dB |
1108 ~ 2987 |
498317 |
12274 |
0 |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
6.0 dBmV |
0.0 dB |
0 ~ 4095 |
0 |
0 |
0 |
|
|
| <tabindex=-1>Upstream OFDMA Channels |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
| 1 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
| 2 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
|
