Not Getting Gigablast Speeds
I recently upgraded my service and I am only getting 300-600 mbps and I am averaging around 400 mbps. I have a CM1100 DOCIS 3.1 modem. I have had multiple tech's out to fix issues on their end (termi...
Forum Discussion
Hello,
I am sorry to hear you are experiencing slow speeds. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Sharon
Cox Support Forum Moderator
I am sorry to hear you are experiencing slow speeds. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Sharon
Cox Support Forum Moderator
