Latency or QoS?
background info: I have gigablast internet package with cox panoramic router. I have (recently purchased) gaming PC plugged in via ethernet. I have 1 labtop using 2.4 g wifi connection. I have 3 TVs (usually only 1 in use at a time). I have an Oculus Quest 2 that gets used occasionally. I have an xbox one S that gets used less often.
Problem: Playing ANY online game on gaming PC (ethernet) with child using labtop (2.4g wifi) behind playing Roblox. One TV streaming Netflix (5g wifi). At times, my game on gaming PC drops connection (example: disconnected from battleNet). I look behind me and my kids roblox dissconnected and is attempting reconnect. The TV will buffer for maybe 3 to 10 seconds.
Attempts: Upgraded to gigablast with new router (as recommended by cox tech support). Internet is much faster, but the latency drops are still there, maybe a little less often as it seems the internet is fast enough to try to pick up where it left off(?). But STILL happening. Called cox and now the suggest i try the GamerElite package(...for MORE money). Added to my serice, tried it out.. it just connects you to a VPN.. or rather a GPN. So if your connection has an issue... it will stop being connected to GPN(duh?). Didn't work, removed GamerElite from my service. At some point i was talked into adding another 500mgbts to total internet allowance (even though ive NEVER gone over 85% usage)(MORE money!). Call cox again trying to explain my issue... they recommend i add another monthly service charge that would cover the cost of a technician coming to my residence and maybe running new wire from where ever to my house(more money). I call cox again and explain i'm STILL having this issue and the technician says that if he has to send someone to my residence, it will be very costly (even though i started paying for the COX COMPLETE CARE package).
Cox obviously has no idea what to do other than looking for new stuff to try to charge me more for. This is now obvious.
Asking around, i was told that QoS can change your connection around in the router "looking for fastest option" . Cox no longer allows to turn this feature off with their routers, so i would have to buy a new modem/router just have consistent internet... does this even apply when plugged directly into router?
If i run a continuous internet speed test (startrinity.com) i have obvious packet drops or failures. Literally telling me at one point "2022-06-07 18:10:25: uploaded in 33.4s @0.702Mb/s". Im not Tech savy, but that says it took 33.4 seconds to transfer .702mb/s of data. Is this a representation of my actual problem? How do i get someone smarter than me at cox to understand this? Im paying money for internet that i CAN'T use for gaming.
Can anyone give advice or direction?