Node Split
Hello, I have been getting constant packet loss and high/fluctuating latency constantly 24/7 when using Cox's network. We are paying for internet speeds of 150 Mbps download and 10 Mbps upload AKA Cox's preferred 150 plan. These speeds tend to lean towards 100 Mbps download and 5 Mbps upload during peak hours. Despite my speeds fluctuating during peak hours, I am still experiencing high packet loss and latency when gaming over a hardwired connection. I have had numerous technicians come out to my home to try and resolve this issue to no avail. As to my surprise, every single technician that came out here ran the same tests and told me the exact same thing which is that the wiring inside of my house is completely fine and that they do not see a problem on their end. I have now recently filed an informal complaint with the FCC regarding this issue which caused a cox representative to contact me in regards to my FCC complaint. During that call, we discussed that the issue lies at the node as it is overloaded and experiencing congestion. I also noted that I clearly showed proof that it was their local node at fault by utilizing ping plotter test results as well as CMD both of which confirmed my suspicions of the local node experiencing congestion Since that discussion, the representative stated that "I will reach out to our construction team to try and get this expedited but it looks like it is going to be done my November of 2021" I personally find this date for my issue to be resolved to be completely unreasonable as we are paying full price for cable tv, telephone and internet services from Cox and clearly that is not working out from the infrastructure of Cox's network was not built for this amount of internet traffic during COVID. I and many of my neighbors around my area who use cox communications are experiencing the same issues and have all filed FCC complaints as well to try and get this node split completed in a much timelier manner. If anyone is able to assist me please reach out so that we can get this out to higher levels of authority who can get this resolved soon and I am willing to provide all necessary test results which may help.
High ping spikes and sub-standard speeds.
I've been experiencingfrequent ping spikes for the past few months ofaround 600ms with the longest lasting up to12seconds. I've determined that the problem is not between my network card and my router as when I ping it, I get a consistent 2 or 3 ms. The router is a relatively new Linksys EA8500 with a Netgear CM1000. Any ideas of what it could be? The cox service people just say that it's fine every time, but it's been consistently unusable especially with high packet loss. Anything will help, I'm pretty desperate at this point as there are no other providers in my area.