Internet bandwidth just stops every few minutes for 10-20 seconds. For months. Already had a Cox technician replace the cables throughout the house. How do we fix this?
I float back and forth from Cox to CenturyLink DSL every year or so. Cox is typically much much faster but it's so inconsistent that I end up leaving for slow but highly reliable CenturyLink. I'd love to just have Cox fix this issue where every few minutes, all day all night long, my internet just pauses for 10-20 seconds every few minutes. This often does affect my streaming and unable to watch a show without several buffering issues (nothing else going on in the house bandwidth-wise and I have the "Ultimate" package). Online gaming? Forget it.. impossible with Cox.
I'd be willing to pay cash money if Cox will fix this issue I've had - I'm using all a Cox pano router, all cables provided from Cox, I'm in the IT industry and have tried everything I'm supposed to do on my end.
Same issue here, for months my service drops. It could be for 15 seconds as the modem gains a signal again or it could be for a few hours as it searches. All the phone support wants to do is have me wait hours for a text back. I just want this fix, its not like if I don't pay these people $100 a month for service.
Hi Ccg1018. If you are having issues with your internet service, we will be glad to help. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at firstname.lastname@example.org. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator