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bacowdin's avatar
bacowdin
New Contributor
2 months ago

Bandwidth problems

I have paid for 500 Mb service and seldom receive it.  Speedtest is usually around 25 to 50 Mb.  Sometimes as little as 5MB.  I live in Topeka, Ks and checked speedtest to both Wichita and Omaha Cox servers.

I can change to a local server from another company and get the 500 Mb so I know it isn't my line.  

Cox seems to have an internal problem.

  • Hi there bacowdin,

     

    We want nothing more than for you to enjoy your services.  Please reach out to us on Twitter at CoxHelp, visit us on Facebook, or email us at cox.help@cox.com so that we may investigate your speed loss issues.  

     

    Cox Support Forums Moderator

2 Replies

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  • Hi there bacowdin,

     

    We want nothing more than for you to enjoy your services.  Please reach out to us on Twitter at CoxHelp, visit us on Facebook, or email us at cox.help@cox.com so that we may investigate your speed loss issues.  

     

    Cox Support Forums Moderator

  • Darkatt's avatar
    Darkatt
    Honored Contributor

    Are you testing with WiFi or via a direct connection / ethernet? Testing over WiFi isn't accurate.