Forum Discussion

dusk883's avatar
dusk883
New Contributor
5 years ago

Internet bandwidth just stops every few minutes for 10-20 seconds. For months. Already had a Cox technician replace the cables throughout the house. How do we fix this?

I float back and forth from Cox to CenturyLink DSL every year or so. Cox is typically much much faster but it's so inconsistent that I end up leaving for slow but highly reliable CenturyLink. I'd lov...
ccg1018's avatar
ccg1018
New Contributor
5 years ago

Same issue here, for months my service drops. It could be for 15 seconds as the modem gains a signal again or it could be for a few hours as it searches. All the phone support wants to do is have me wait hours for a text back. I just want this fix, its not like if I don't pay these people $100 a month for service.

LisaH's avatar
LisaH
Moderator
5 years ago
Hi Ccg1018. If you are having issues with your internet service, we will be glad to help. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator