Forum Discussion

dusk883's avatar
dusk883
New Contributor
5 years ago

Internet bandwidth just stops every few minutes for 10-20 seconds. For months. Already had a Cox technician replace the cables throughout the house. How do we fix this?

I float back and forth from Cox to CenturyLink DSL every year or so. Cox is typically much much faster but it's so inconsistent that I end up leaving for slow but highly reliable CenturyLink. I'd lov...
Allan's avatar
Allan
Moderator
5 years ago
@Dusk883 The modem is reporting some time out errors. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
zip20's avatar
zip20
New Contributor
5 years ago

Allan, I have similar problems and cox did install a signal amp and splitter in my basement 15 years ago.  Could they have gone bad?

  • ChrisL's avatar
    ChrisL
    Former Moderator
    5 years ago
    Like any other component those can certainly fail. Without the correct cable signal diagnostic equipment that can be difficult to check however I would check if possible to see if that device is still getting power. That happens quite often and the only indication of such would be poor cable service issues.

    -Chris