Important emails getting blocked

I am normally use Outlook, but I am looking at Cox webmail right now. I do not have any blocked senders.  My spam setting is "Send to spam folder"

i had never seen the auto delete spam, i use what i guess is the default setting, deliver to spam folder.

thanks for the tip!

"Blocked Senders" blocks messages from selected email addresses and domains from being received at all.  Being added to "Blocked Senders" wouldn't cause email to go to Spam.  

Did any emails that went to Spam folder have your Webmail address in the subject or body?  Email with your Webmail address anywhere in the subject or body will go to the Spam folder.  Email containing abcmyemail@cox.netxyz sent to myemail@cox.net would go to Spam.

Things will probably change (for better or worse) once Cox transitions all email to Yahoo. 

Webmail Filter Rules can't prevent email from going to the Spam folder.  Email flagged as spam by an online security company will bypass Webmail Filter Rules and go directly to Spam.

If you were able to use Filter Rules for all Webmail, you could write rules to "Discard", "File into" Trash or do whatever you want with unwanted email.  Everything else could be routed to any folder you want with a "File Into" action in the lowest priority Filter Rule.  If wanted email should just go to Inbox, you wouldn't need that rule because email would go there by default.  ("File into" Inbox would result in two copies of each message).  You wouldn't need to write rules for email you want to receive, just the email you don't want.  That's Option 1.  Option 2 is to write "File into" Inbox rules for email you want with a final "Discard" or "File into" Trash action.  That option isn't recommended because it risks missing email you want if you don't have a specific rule for it or you write the rule incorrectly.  It's better for unwanted email to get to Inbox than for wanted email to be discarded or go to Trash.

Option 1: Everything goes to Inbox unless it's denied.  Option 2: Nothing goes to Inbox unless it's allowed.   That's like RACF vs ACF2.  Not a lot of people will get that reference.

richard92 wrote:

And so I am hoping having those addressed in my contacts will help keep emails from those addresses from being routed to Spam.  

If email from a sender would otherwise go to Spam, adding that sender's email address to your contacts won't prevent future email from that sender from going to Spam.  You can test that by adding your own email address to your contacts and sending yourself an email with your Webmail address in the body.  It will still go to Spam even though the sender's email address (yours) is in your contacts.  

However, by May 29, 2024 you'll be using "Yahoo Mail" that will allow those emails to be marked as "Not spam" and future email received from those senders will go to your Inbox.