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wirewheels's avatar
wirewheels
New Contributor

Important emails getting blocked

This problem has posted several other users over the years.  I have searched but there is no definitive answer; I have contacted Cox directly and their conclusion is " we don't see a problem."  But I'll post this anyway.

For about a year I have been unable to get any emails from Newegg, a popular computer parts seller.  I have an account there.  When I try so sign in, they send a verification email that I never receive, so I cannot access my account. However, If I sign up with my wife's email account (which is a Cox sub-account), it works.  I contacted Newegg, and they don't know why this is happening.

Just this week I bought a new iPhone, which came with gift card.  The gift card code is sent by email.  Apple says it has been sent.  I haven't received it.  I had Apple re-send it, they confirmed it had been sent, but it has not been received.  Before you ask, it is not in my spam folder, and I do not have a blocked sender list.  

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  • bearone2's avatar
    bearone2
    Contributor III

    have you ever logged into webmail to see if it's in spam??

    fwiw: i check every day!

    just checked, i had 6 today, sometimes 12, sometimes 2.

  • Allan's avatar
    Allan
    Moderator
    @Wirewheels, Are you using a third party mail program like Outlook to access your emails? If so, please try to access your email on our webmail website and see if there is any different results. Also, Please make sure that you have not blocked the domains of these senders. I also recommend checking your filter rules to make sure that there are no rules setup that could impact these email addresses. Lastly, check your spam settings and make sure that it is not automatically deleting spam email without sending to your inbox. -Allan, Cox Support Forums Moderator.
    • wirewheels's avatar
      wirewheels
      New Contributor

      I am normally use Outlook, but I am looking at Cox webmail right now. I do not have any blocked senders.  My spam setting is "Send to spam folder"

      • Allan's avatar
        Allan
        Moderator
        If you do not have those addresses or domains filtered or blocked, then I would recommend verifying with those 2 companies and make sure that they have your correct email address. Also, they may be able to provide you with any returned errors. This can give us a better idea of what is going on. -Allan, Cox Support Forums Moderator.
    • bearone2's avatar
      bearone2
      Contributor III

      i had never seen the auto delete spam, i use what i guess is the default setting, deliver to spam folder.

      thanks for the tip!