Important emails getting blocked
This problem has posted several other users over the years. I have searched but there is no definitive answer; I have contacted Cox directly and their conclusion is " we don't see a problem." But I...
Forum Discussion
I think I have figured out how to use the Filter Rules algorithm to set up rules to be sure emails from certain domains go to my Inbox. That would be my suggestion, but only after letting Cox know you have a previously unusual issue going on.
Truly implementing this idea, if & when it's unavoidably necessary, at scale, promised to be labor-intensive and a bad service experience. Just sayin'
Webmail Filter Rules can't prevent email from going to the Spam folder. Email flagged as spam by an online security company will bypass Webmail Filter Rules and go directly to Spam.
If you were able to use Filter Rules for all Webmail, you could write rules to "Discard", "File into" Trash or do whatever you want with unwanted email. Everything else could be routed to any folder you want with a "File Into" action in the lowest priority Filter Rule. If wanted email should just go to Inbox, you wouldn't need that rule because email would go there by default. ("File into" Inbox would result in two copies of each message). You wouldn't need to write rules for email you want to receive, just the email you don't want. That's Option 1. Option 2 is to write "File into" Inbox rules for email you want with a final "Discard" or "File into" Trash action. That option isn't recommended because it risks missing email you want if you don't have a specific rule for it or you write the rule incorrectly. It's better for unwanted email to get to Inbox than for wanted email to be discarded or go to Trash.
Option 1: Everything goes to Inbox unless it's denied. Option 2: Nothing goes to Inbox unless it's allowed. That's like RACF vs ACF2. Not a lot of people will get that reference.
Thanks for this.
