Important emails getting blocked
This problem has posted several other users over the years. I have searched but there is no definitive answer; I have contacted Cox directly and their conclusion is " we don't see a problem." But I...
Forum Discussion
@Wirewheels, Are you using a third party mail program like Outlook to access your emails? If so, please try to access your email on our webmail website and see if there is any different results. Also, Please make sure that you have not blocked the domains of these senders. I also recommend checking your filter rules to make sure that there are no rules setup that could impact these email addresses. Lastly, check your spam settings and make sure that it is not automatically deleting spam email without sending to your inbox. -Allan, Cox Support Forums Moderator.
I am normally use Outlook, but I am looking at Cox webmail right now. I do not have any blocked senders. My spam setting is "Send to spam folder"
- If you do not have those addresses or domains filtered or blocked, then I would recommend verifying with those 2 companies and make sure that they have your correct email address. Also, they may be able to provide you with any returned errors. This can give us a better idea of what is going on. -Allan, Cox Support Forums Moderator.
email address is correct, but the people I talked to did not have any information on errors.
A couple years age my IP showed up on a blacklist, which caused problems with my email that weren't completed fixed until my cable modem was replaced.
i had never seen the auto delete spam, i use what i guess is the default setting, deliver to spam folder.
thanks for the tip!
