Bud, they are throttling your internet and trying to get you to upgrade. They are also trying to get you to call technicians out so that they can charge you service fees. It's a f****** scam and if they keep doing it file a lawsuit. They can raise and lower individual internet speeds with the click of a button on the computer. Just as easily as they can turn your internet on or off they can throttle your speeds and your bandwidth and they do.
1. The problem is inside the home, IE, wiring/connections/cable/or your own personal modem or equipment.
2. If #1 is true, then you can avoid a service charge by paying 9.99 a month for Cox Complete Care, which not only covers the service charge, but ALSO, provides you 24x7 tech support your computer, personal router, connecting equipment, infected computers/tablets etc. Pretty good deal if your not a systems engineer like myself.
Okay I've been at Cox customer for a long time and you're lying you guys do throttle people's internet and you do trick them into upgrading and you do charge people to come out and do maintenance when nothing's even wrong. I have seen it and I have talked to people who work for your company who no longer do.
What modem are you using? Can you connect your computer direct to the modem? Just because everything is new, doesn't mean your equipment is setup correctly, or working properly. How about some further info?
Yes...further info. Perhaps OP could inventory the number and condition of coaxial splitters from within the NID bolted onto the side of the house to the Internet modem. Also, posting the signal levels from Cox would help.
If there is a coax attached to the NID, I would be surprised. The NID, or Network Interface Device, is normally associated with the Telephone connections in the home. My NID has 6 sets of twisted pairs going to the 6 telephone RJ-11 connections in my home. The coax from Cox, normally goes to an audit box on the side/back of home, and from there, there could be splitters, etc.