I have a new computer, new monitor and new modem. And I still have the slowest internet I've ever had. The old dial up internet I had 25 years ago worked better. And I can't find out why. Cox **.
Slow internet
Forum Discussion
Bud, they are throttling your internet and trying to get you to upgrade. They are also trying to get you to call technicians out so that they can charge you service fees. It's a f****** scam and if they keep doing it file a lawsuit. They can raise and lower individual internet speeds with the click of a button on the computer. Just as easily as they can turn your internet on or off they can throttle your speeds and your bandwidth and they do.
They don't throttle internet unless your modem is not approved for the speed you are signed up for. You can verify your modem here - https://www.cox.com/residential/support/cox-certified-cable-modems.html. Service fees are charged only if
1. The problem is inside the home, IE, wiring/connections/cable/or your own personal modem or equipment.
2. If #1 is true, then you can avoid a service charge by paying 9.99 a month for Cox Complete Care, which not only covers the service charge, but ALSO, provides you 24x7 tech support your computer, personal router, connecting equipment, infected computers/tablets etc. Pretty good deal if your not a systems engineer like myself.
Okay I've been at Cox customer for a long time and you're lying you guys do throttle people's internet and you do trick them into upgrading and you do charge people to come out and do maintenance when nothing's even wrong. I have seen it and I have talked to people who work for your company who no longer do.
First, DarkATT is a subscriber to the Forum and doesn't work for Cox. DarkATT used to work for Cox but now doesn't.
Second, why do you keep choosing your comments as the answer to an OP's problem?
Users do search the Forum for similar problems and if a post is selected as "Answered," they'll research it to solve their problem; however, your "answered" comments wouldn't solve anything. Your comments are just complaining. You're wasting subscribers' time and effort.
I also noticed you need to vote yourself up on all your comments. I'm surprised you haven't mentioned yourself yet.
I have never voted myself up, in fact never really noticed the up and down arrows till you mentioned it. Also, as I look in this forum, all of my posts have a ZERO, which means they haven't been voted up or down. Additionally, if someone else has the same problem, then the same info is needed. Yes, I used to work for Cox, and yes, I am a systems engineer, and actually, a CNE as well. If I can help someone with an issue they are having, I am all about trying to do so. I retired due to medical issues, and I can no longer sit in front of a computer for 8-10 hrs a day It doesn't mean I should throw away the positive knowledge I have to assist people having issues with a service I am intimately familiar with.
So, they don't throttle the internet. But, they do try to get me to buy complete care, for an extra 10 bucks a month? That explains a lot. I'm betting, if I spend that extra 10 bucks a month, my internet will all of a sudden work like a champ.
No, the 10% a month has nothing to do with your internet speed, it covers the cost of sending a technician out, if the fix was a billable issue such as a repair to wiring inside your home, or your equipment, and provides 24x7 tech support from another company that provides computer support and assistance for things that cox doesn't support, such as removal of viruses from your computer, assistance with connecting wireless printers, etc etc. I can PERSONALLY attest tot he fact that it has ZERO effect on your speeds, unless it has to do with a tech coming out and fixing something that would have been billable. Casting aspersions doesn't fix the issue and isn't the purpose of these forums, so back to the issue, do you want help getting the issue addressed, or are you here to kvetch.
