Extremely bad packet loss and service outages
For the last two weeks, Cox has constantly been going out in my area in the evenings and remaining out for a few hours. For the record, my Zip code is 23702 in Portsmouth, Virginia. Tonight it was so...
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166 Mbps...goodness! You may want to verify your account because you might be on the 200 Mbps plan. I forget the incentive but I was on the 100 Mbps but Cox replaced it with the 150 Mbps plan.
The weird part was instead of Cox just putting me on the 150 Mbps plan, Cox "grandfathered" me to a 200 Mbps. Normally, I wouldn't have cared...50 more megabits...but I have an older router with only a 100 Mbps port. I can't even use the +50 Mbps let alone +100, so I just had Cox roll me back to the 150 Mbps plan and saved $10 per month.
On the other hand, if you actually are on the 150 Mbps plan, Cox is treating you well on both streams. You typed "1 MB" but meant 10, right?
Yep I'm definitely on the 150Mbps preferred plan. As to the upload, yeah 1MBps which would translate to 10Mbps.
My bad....you did type a "B" and not a "b."
So you were getting 166 Mbps all along...even with the recent problem?
The only thing I can surmise is the antiquated NIU, horrible wiring and the unnecessary splitters were weakening your signal.
Yeah it typically fluctuated between 140Mbps and 170Mbps, usually staying between 150 and 160Mbps. So far everything the tech did seems to have helped immensely but going to be running WinMTR for most of the evening to make sure nothing crops up while I'm busy elsewhere.
Test the fun way with apps and videos because these were your original symptoms.
