Forum Discussion

Gbreeze4's avatar
Gbreeze4
New Contributor
2 months ago

Another outage

This is becoming to be redundant. Three nights in a row. It's time to change companies. Cox will be done for me.

  • nhoang1's avatar
    nhoang1
    2 months ago

    Yes. That is true. They are trained well and provide more options in order to have reliable internet connection. It is business and high technology nowadays unfortunately :-) More internet speed with a new plan plus a new modem/router ???

    I paid 164 a month, same payment with new plan and new modem for my work at home - plan is with 1.780 Ghz (???) with Cox Panaromic Gateway (PW8 model). Unbelievable speed; but, I have a new issue with either iPhone 15 Pro Max (IOS udated as 18.0.1) or Cox modem/router now. It is a Wi-Fi connection when moving around the house - still an unknown cause :-) Apple Live Chat recommend me to a senior adviser who have noe called me yet :-) What A life :-))))

  • nhoang1's avatar
    nhoang1
    New Contributor II
    2 months ago

    Either check for Cox local store or chat with Cox live agent (online) to ask for a compensation back to your account. They are fair enough.

  • Teemike's avatar
    Teemike
    New Contributor
    2 months ago

    You can never speak to a PERSON and they chat tell you the same thing over and over to reset modems as if we hadn’t thought of that BEFORE contacting them. THEN they have the nerve to try and up sale you when you already aren’t getting good service. They pretend to transfer you only to have SOMEONE else come and end chat!! Then I get notifications that my bill is going up now (conveniently after I told them, I was not going to upgrade ) from 69 to 120 a month!?!? They have lost their minds! At this point not only can I not afford that, but why would I pay MORE for a service when I can’t even get to work correctly or speak to a person who can help?!! 

    • NicholeC's avatar
      NicholeC
      Moderator
      2 months ago

      Hi Teemike,

      I apologize for your experience when reaching out for support. I'm sorry to hear you've been having service troubles. We'd be glad to assist with that and review your bill. Please feel free to email my team for support at cox.help@cox.com 

      Thank you. 

    • nhoang1's avatar
      nhoang1
      New Contributor II
      2 months ago

      Yes. That is true. They are trained well and provide more options in order to have reliable internet connection. It is business and high technology nowadays unfortunately :-) More internet speed with a new plan plus a new modem/router ???

      I paid 164 a month, same payment with new plan and new modem for my work at home - plan is with 1.780 Ghz (???) with Cox Panaromic Gateway (PW8 model). Unbelievable speed; but, I have a new issue with either iPhone 15 Pro Max (IOS udated as 18.0.1) or Cox modem/router now. It is a Wi-Fi connection when moving around the house - still an unknown cause :-) Apple Live Chat recommend me to a senior adviser who have noe called me yet :-) What A life :-))))