Forum Discussion

Ric_M's avatar
Ric_M
New Contributor III
8 months ago

E-mail Transition to Yahoo! is a Mess!

Received two e-mails about Cox's transition of my e-mail account to Yahoo.  Last one received March 6th that included transition FAQs (very few).  As I use Outlook to access my e-mail, I noted the statement that said if I use a third-party app to access my e-mail I'd receive a follow-on e-mail with instructions to reconfigure Outlook.  Well today Outlook is being rejected by Cox servers, or lack of, and I don't have any instructions on configuring Outlook to access Yahoo! using POP.  I've been in a chat with Cox for the last 45 minutes and the person on the other end is more confused than I am.

 

This is a VERY POOR roll-out. 

  • fshs's avatar
    fshs
    New Contributor
    8 months ago

    YAHOO wants my driver's license number to help with my account transition. I asked the person helping me for their driver's license number /phone number and email address and real name before I give him mine... Crickets.. Big problem trying to use outlook 2016 with Yahoo. Not all of my subfolders made it.. CURSE cox for ruining my life! This really sucks. I'm looking for options!!

    • jcewe's avatar
      jcewe
      New Contributor II
      8 months ago

      Hopefully Cox will lose a lot of subscribers. They treat customers like dirt, their marketing is simply a boat load of lies.

      • RaquelD's avatar
        RaquelD
        Moderator
        8 months ago

        I apologize that you have had a poor experience with how you've been treated. Please reach out to us on Twitter/X at CoxHelp, on Facebook or send us an email to cox.help@cox.com with your name, address, concerns and a link to this forum thread so we can assist with these concerns. Thank you.

    • patti_rose's avatar
      patti_rose
      New Contributor III
      7 months ago

      After 30+ years of being a loyal customer with Cox, you'd think they would have given us a choice of which provider to switch to.  Yahoo would never have been my choice, and never will be.  I recently just set up my Gmail accounts with Outlook (2010), and it was so easy (and I am in no way a "techy" person). I set IMAP instead of POP, that way I can access my emails from all of my devices.  Thank you Cox!

      • dp118's avatar
        dp118
        New Contributor III
        7 months ago

        I'm in same boat and agree we'd never choose Yahoo for email accounts.  Twenty-five year Cox email customer here with large email archives and files.  My family established Gmail accounts once we learned Cox was ceasing email support and handing it to Yahoo.  We're glad we did.

        I did manage, after two days of trying and reading posts here, to get our Cox accounts over to Yahoo and get it working on our Windows Outlook software and Apple iPhones.  Was a real challenge but eventually it worked.  Because Cox technical support was not useful and Yahoo support was minimal, we're shifting totally to Gmail.

    • SoapLover's avatar
      SoapLover
      New Contributor II
      8 months ago

      Yes, this whole transition sucks. Customer service is non existent when it comes to help with Outlook.  I've tried every POP and IMAP setting and can't get Cox / Yahoo / Outlook to talk to each other.

      • fshs's avatar
        fshs
        New Contributor
        8 months ago

        I had the same problem with outlook not working with Yahoo.. I gave up. I'm transitioning all my emails to another account away from Yahoo. I'm going to leave my 2 cox addresses open on their server and check back to see if any stray emails get sent there. I'm looking for options!! This is no way to treat a customer.. Especial one that has been with cox for decades. I have never heard of having to give up your drivers license number to prove who you are to get help like with Yahoo! Is this a harbinger of things to come?

  • TomSteele2's avatar
    TomSteele2
    New Contributor
    8 months ago

    Horrible. I was able to access my email via Yahoo sign in. Yahoo didn't even recognize my wife's email address so she is now without her primary email address😡We use Outlook as our 3rd part email app (and contacts and calendars) with both of us being familiar with Outlook after years in the corporate world. We are unable to link to Outlook even after removing and adding back as a new account! Android mail no longer working either. The coup de gras? Yahoo chat is an automated attendant and their customer service offering if you would like to speak with a person, is fee based! yjcmtsu If we weren't in a location where we have no alternative than Cox for internet, television & telephone we would have been long gone. Oh, and did they reduce the cost to shift the email burden onto the customer? NFW 

    • TomSteele2's avatar
      TomSteele2
      New Contributor
      8 months ago

      Update. I was able on the day(s) of rollout (1st day, my email address, 3rd day my wife's) able to establish access via Yahoo website & Yahoo app (following the instructions Cox provided) and Android. Delete the accounts, add back with the new Yahoo info (cox email address and NEW Yahoo password). Still unable to get Outlook to recognize the email addresses until this morning.

      I called FREE Yahoo help, 866-562-7250 and walked through the Outlook set-up process, total time spent including waiting on hold for CSR, 36m.

      In brief you need to login to Yahoo account security, login.yahoo.com/account/security, and click on the generate password link, type in 3rd party email app, Outlook, and click on copy in the auto generated password text box.

      Then go to Outlook and perform the email account repair process, or create new email process if you have already deleted) using the Yahoo security generated password.

      Use the correct incoming server path (imap.mail.yahoo.com), use 993 as incoming server port, check SSL option; and the correct outgoing server path (smtp.mail.yahoo.com), use 465 as outgoing server port, check SSL option and if prompted Request Authentication = Yes and select the radio button use same info option.

      I hope this saves someone the time I lost trying to set up Outlook after Cox email migrated to Yahoo.

      • Rdrolet's avatar
        Rdrolet
        New Contributor III
        8 months ago

        Tom

        Thanks for the heads up. I haven't receive the go email yet but I expect it soon. I use Outlook email client also. Cox Yahoo need to update their documentation to provide the details and correct asap. This is a real issue for many customers. We use email for work and other responsibilities. We don't have time to wait 24 hours for servers to work, or talk/wait for customer service. We are all losing time here. Updating pop3 and smtp servers and port settings is a very common and relatively easy change to make. IF the host servers and programs were setup properly. Frankly I think. this may be more of a access rights (server admin) management/processing issue. Whatever this is a common design and workflow.

        I hope the moderators are reading these updates and informing their management that they need to update their information asap.

        Richard

  • MangoMan's avatar
    MangoMan
    New Contributor II
    8 months ago

    Have to agree. I also use Outlook and have multiple Cox email addresses under my single Outlook account. Could not get Google Chrome to work (for registering my first email address and then was able to get Edge to work. Then you have to go into Outlook settings for that email account and make the necessary changes for either IMAP or POP accounts. I use IMAP so they are here - https://help.yahoo.com/kb/imap-settings-sln4075.html

    Finally got it working. Now I am having trouble setting up the next one in Yahoo. Says the account doesn't exist. All I can say is 

    Cox and your tech support is useless.🤬

     

  • mliebel's avatar
    mliebel
    New Contributor
    8 months ago

    Hey, Ric, I found a solution from a guy named TomSteele2 that finally resolved my transition problems.  Wasted about 3 hours this morning messing with it before I found Tom.  Tom's solution is very clear.  See

    https://forums.cox.com/discussions/internet/e-mail-transition-to-yahoo-is-a-mess/151524/replies/151589

    Good luck.

  • mwurman's avatar
    mwurman
    New Contributor
    8 months ago

    I use Thunderbird and now can't bring in Yahoo.  I tried to change the imap settings and password, etc.  Nothing has worked.  I have been with Cox since '11 and this is more than a simple annoyance.  

     

    • DaveM75's avatar
      DaveM75
      New Contributor II
      7 months ago

      Same here. Long time Thunderbird user and I cannot get it to work with Yahoo. I finally gave up in frustration.

    • bill_from_newpo's avatar
      bill_from_newpo
      New Contributor
      8 months ago

      Mwurman: I am also a frustrated Thunderbird user. I have also tried using a 'new' account and it just will not connect with the Yahoo server.

      Have you figured it out yet?

      • DPS's avatar
        DPS
        New Contributor II
        7 months ago

        Search  for user Waleee or "Successful Email transition to Yahoo: using Thunderbird on Windows" if you haven't got your email working yet.  It worked for me.

  • pbhound's avatar
    pbhound
    New Contributor II
    7 months ago

    i was able to access my cox email on yahoo yesterday. tried to log in today and get "password/username is in valid, please try again".  kept trying no luck; tried to "forgot password" link only to get the lets verify you, they send me a sms with verification number, after i enter the number it says we sent a verification number to your email please enter it now.

    I CANNOT ACCESS MY EMAIL THATS WHY I AM TRYING TO RESET MY PASSWORD.

    call Cox and they cannot help as my account has been transitioned to yahoo.

    call yahoo and i am waiting on hold.

    i have been with cox for 20 years; only because i have no outer options; once MetroNet is in my area i am leaving cox like the steaming pile they are.

     

    • JulianN's avatar
      JulianN
      Moderator
      7 months ago

      Hello, we would be happy to assist with any questions or concerns you might have. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!

      • pbhound's avatar
        pbhound
        New Contributor II
        7 months ago

        why? i tried calling  Cox they said since my email was fully transitioned to Yahoo i had to call yahoo; called yahoo and they would not help me unless i send them a photo of my Drivers license.

        Really!? in order to help i need to send a photo of my Drivers License? WTF!

  • PlagueSD's avatar
    PlagueSD
    New Contributor
    7 months ago

    yes, VERY poor rollout. Yahoo email is the WORST choice out there for email. Why did they not give us a choice? The only thing yahoo email is used for is for spam anyway.

  • aschappi's avatar
    aschappi
    New Contributor
    7 months ago

    Agree -- can't access my incoming cox.net emails via Web, iphone or Outlook 365. Can send outgoing emails from Web and iphone but not Outlook 365  -- app doesn't even save "sent items." I've tried repairing account settings a million times, but the yahoo settings won't stick. Reluctant to delete former Outlook account and reset up since if Web email not receiving incoming messages, then problem is on Yahoo's end. Tried calling for support, spent hours waiting -- 2x -- only to get someone with very poor English skills, asking irrelevant questions (driver's license, names of my many Outlook folders/subfolders, etc.). After jumping through many unnecessary hoops w/o getting closer to solution, I had to hang up to use bathroom -- that's how long each call took! I suspect Yahoo wants to force everyone to use its email app, which probably has all sorts of privacy-invading/tracker features -- and doesn't have any of my Outlook contacts.

    • aschappi's avatar
      aschappi
      New Contributor
      7 months ago

      Update: I finally got Outlook and iphone set up to send/receive emails (knock on wood the fix holds0. I'm convinced that something was wrong on Yahoo's side since I gradually regained ability to send first via webmail, Outlook and iphone, then regained ability to receive via webmail, then got Outlook 365 desktop app to accept same imap and smtp settings that repeatedly failed previously. I also disabled two-factor authentication, which seemed to eliminate need to use Yahoo's random third-party app password (which didn't work anyhow.) My iPhone mail started working after I first used iPhone's default yahoo mail setup, then manually added another yahoo smtp account as backup.

      • MichaelJ's avatar
        MichaelJ
        Moderator
        7 months ago

        aschappi, 

         

        Thank you for the update. 

         

        Mike

        Cox Support forums Moderator

  • innerharmony's avatar
    innerharmony
    New Contributor
    7 months ago

    today was the final day on cox handling email, at this point I've spent 4 hours trying to get my former cox emails that are no on yahoo to work

  • wvkls's avatar
    wvkls
    New Contributor
    7 months ago

    Success with POP servers finally on Apple Mail

    I finally got my cox.net email to work with Apple Mail and sync.  I generated an "app password" through the online yahoo webmail site and turned off two factor authentication.  

    Then I added an email address in Apple Mail, but did not use the Yahoo box, I used the box that is below that was just for adding a generic mail account.  

    Initially it will not work after a brief churn and will generate old cox settings, but then a box will open where you can change from imap to pop, and enter correct pop and smtp settings.  (pop.mail.yahoo.com and smtp.....)  plug in your "app password" --- "user name" was my cox.net email address, so that is entered in two places.....it worked

    • JulianN's avatar
      JulianN
      Moderator
      7 months ago

      Hello, I am very sorry you have not had the best experience with Cox. I do apologize for the time you spent on this matter. It is not our intent to inconvenient our customers and I understand where you are coming from. As I value my time as well. We value your business, and I would be happy to assist if needed. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!