E-mail Transition to Yahoo! is a Mess!
Received two e-mails about Cox's transition of my e-mail account to Yahoo. Last one received March 6th that included transition FAQs (very few). As I use Outlook to access my e-mail, I noted the st...
Forum Discussion
Hopefully Cox will lose a lot of subscribers. They treat customers like dirt, their marketing is simply a boat load of lies.
I apologize that you have had a poor experience with how you've been treated. Please reach out to us on Twitter/X at CoxHelp, on Facebook or send us an email to cox.help@cox.com with your name, address, concerns and a link to this forum thread so we can assist with these concerns. Thank you.
It took me from 6:30 to 11:55pm last night from the 1st call to cox tech support and then making multiple calls to yahoo support, at which point I was totally upset with the lack of concern for all my time being wasted.
"thank you for your patience" does nothing but incense me, while I am put on hold, from incompent people who don't know how to do their jobs and think nothing of keeping me on hold while the seach for possible answers to what they should do to fix the problems. 42 min. of the 3d call she said she would put me through to a senior advisor, I waited and waited for this person to come on the line and then the call disconnected.
According to cox this was suppose to be a simple switch.
Well it wasn't and I'm really upset at how it affected me as well as making it impossible to sleep last night because of how angry this mess made me!
I'd love to, but I don't do Xitter or FB and my COX email is broken. Thanks.
