E-mail Transition to Yahoo! is a Mess!
Received two e-mails about Cox's transition of my e-mail account to Yahoo. Last one received March 6th that included transition FAQs (very few). As I use Outlook to access my e-mail, I noted the st...
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Horrible. I was able to access my email via Yahoo sign in. Yahoo didn't even recognize my wife's email address so she is now without her primary email address😡We use Outlook as our 3rd part email app (and contacts and calendars) with both of us being familiar with Outlook after years in the corporate world. We are unable to link to Outlook even after removing and adding back as a new account! Android mail no longer working either. The coup de gras? Yahoo chat is an automated attendant and their customer service offering if you would like to speak with a person, is fee based! yjcmtsu If we weren't in a location where we have no alternative than Cox for internet, television & telephone we would have been long gone. Oh, and did they reduce the cost to shift the email burden onto the customer? NFW
Update. I was able on the day(s) of rollout (1st day, my email address, 3rd day my wife's) able to establish access via Yahoo website & Yahoo app (following the instructions Cox provided) and Android. Delete the accounts, add back with the new Yahoo info (cox email address and NEW Yahoo password). Still unable to get Outlook to recognize the email addresses until this morning.
I called FREE Yahoo help, 866-562-7250 and walked through the Outlook set-up process, total time spent including waiting on hold for CSR, 36m.
In brief you need to login to Yahoo account security, login.yahoo.com/account/security, and click on the generate password link, type in 3rd party email app, Outlook, and click on copy in the auto generated password text box.
Then go to Outlook and perform the email account repair process, or create new email process if you have already deleted) using the Yahoo security generated password.
Use the correct incoming server path (imap.mail.yahoo.com), use 993 as incoming server port, check SSL option; and the correct outgoing server path (smtp.mail.yahoo.com), use 465 as outgoing server port, check SSL option and if prompted Request Authentication = Yes and select the radio button use same info option.
I hope this saves someone the time I lost trying to set up Outlook after Cox email migrated to Yahoo.
Tom
Thanks for the heads up. I haven't receive the go email yet but I expect it soon. I use Outlook email client also. Cox Yahoo need to update their documentation to provide the details and correct asap. This is a real issue for many customers. We use email for work and other responsibilities. We don't have time to wait 24 hours for servers to work, or talk/wait for customer service. We are all losing time here. Updating pop3 and smtp servers and port settings is a very common and relatively easy change to make. IF the host servers and programs were setup properly. Frankly I think. this may be more of a access rights (server admin) management/processing issue. Whatever this is a common design and workflow.
I hope the moderators are reading these updates and informing their management that they need to update their information asap.
Richard
Tom
And yes, thanks again; I made a copy of your post for reference.
Maybe Cox moderatiors can post as well.
Richard
Tom - it worked!!!! I can't thank you enough for your post. I've spent HOURS trying to get Outlook to work after the whole Cox / Yahoo SNAFU. You've saved my sanity.
