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tanlucle's avatar
tanlucle
New Contributor II
7 years ago

Cox ruining Fortnite and Live Streaming experience with PACKET LOSS

Okay I started getting packet losses two months ago, which is like a freaking cancer. I did everything from switching coax, hard wiring modem to pc, new ethernet cords, even buying a new modem and sending cox the one they rented me out (new modem is cox compatible Netgear Nighthawk c7000). spoke to probably more than 20 techs online who by the way all did the same thing, reset my modem and cleared the cache. I had two techs come out to look at my house and one changed the lines, which did absolutely nothing, probably made it worst. The next one came and connected my modem into his little device and he said that everything was good, and he left. Now i look like the boy who cried wolf, but i know for *** sure i'm not the only one having this stupid problem. It seems to always happen more at night than in the morning, network congestion or what? Why is there no cure to this cancer yet, seriously... what do we have to do, EVEN if i get another tech sent out to my house what will they do? look at the modem and say its good? they have no idea how to approach this situation.

I have the ultimate package w/ the unlimited data plan bringing me the max amount of $ i could pay for internet with cox, I for *** sure know i'm getting ripped off, I'm probably better plugging my computer directly into a potato. 

Packet losses ranging from 10%-60% all night long, jittery gameplay, unable to live stream AT ALL

download speeds are reading as it should, normally 200-300 mpbs... but upload, oh yes upload speeds are a whopping Less than 1mpbs...(paying for 30mbps btw) every night, tried every speed test site i could find, the meter stick doesn't even move, looks like its trying to go backwards if anything.

I hate this city for only having cox as the main isp that offer high speeds lol. god this ** so bad, vent over. solution you wont find, i just wanted to complain and get this off my chest since cox doesn't do anything with reimbursing me from all this stress and frustration.

Unplugging modem for 10 seconds and plugging it back in now for the 42,371,284th time...

bad service
connection issues
dropped_connections internet intermittent service
fortnite
packet loss
poor speed
UPLOAD SPEED POOR PERFORMANCE
  • OCWinks's avatar
    OCWinks
    7 years ago

    I have the info you requested. What is the best way to send it to you?

  • netproblems's avatar
    netproblems
    New Contributor
    7 years ago

    Honestly, this is not getting enough attention. It is a widespread issue throughout San Diego for Cox customers. We would appreciate much more transparency on how this is being solved. It has been almost 3 weeks of this issue where I can't play from the time I get home from work until 11pm. If this keeps up, I will DEFINITELY be switching my ISP to one of your competitors as even if the issue doesn't lie on your side, it is exclusive to Cox and no one else. I have had this internet with you guys for months and it used to be fine so clearly there is something that can be done to remedy the problem.

    • ChrisL's avatar
      ChrisL
      Former Moderator
      7 years ago
      @Netproblems

      Looking from this end, all seems well with the connection itself. It might help if you could collect some trace routes to the destination you're trying to connect to and share so we may take a look for problems.

      -Chris
    • 402PrimeTime's avatar
      402PrimeTime
      New Contributor III
      7 years ago

      Couldn't agree more. I've been stuck with this problem for months. It's so maddening. Wasn't there before (around Net Neutrality repeal date) and isn't present if I remove COX from the connection (hotspot or private vpn). Its SO apparent this is an issue with their network and they've done nothing productive yet. They say they've reviewed stuff, but the truth is it hasn't helped the situation at all. Clearly they need to go back to the drawing board - suggesting they work with customers as they diagnose the problem. I would advise you to file an FCC complaint, as I and many others have done. 

  • Debugga's avatar
    Debugga
    New Contributor
    7 years ago

    Same here in Escondido. I’m getting crazy spikes of packet loss. I’m currently running a pingplotter and hopefully that can give Cox some idea of which peer network they need to talk to, to figure out the hiccup.